Tech Support

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Increase Your Tech IQ

As a Tech Support member, you get access to exclusive how-to videos for hundreds of tech topics.

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Where do I find this number?
For customers who bought a plan after 9/13/2015, see 24/7 Support for details on your plan.

If you already have Tech Support, you have

Need technical support?
Geek Squad now offers

24/7 Support

Learn More
  • Unlimited Virus Removals
  • Unlimited Computer Tune-Ups
  • Unlimited Troubleshooting
  • Unlimited Device Setups
  • Internet Security Software
  • Covers up to 3 Devices
  • Special Offers for In-Home Service
  • Professional Software Installation
  • Online Support at Home
  • Exclusive Access to Online Training Videos

Frequently Asked Questions

Using Support

Where can I find my Tech Support Member Number?

Tech Support CardYour Tech Support Member number is the 19 digit alpha-numeric id can be found on your receipt, the confirmation email or the back of your Tech Support membership card. Still having trouble finding it? Give us a call at 1-800-433-5778 and we'll look it up for you.

What kind of support can I get?

You can get support by chatting with an Agent, by visiting your nearest Geek Squad Precinct or by calling 1-800-433-5778. Tech Support members can schedule a single in-home support visit for the discounted rate of $49.99. During that 90 minute visit an Agent will perform any of the services covered by Tech Support. Call 1-800-433-5778 with your Tech Support Member ID to schedule a service.

How often can I contact you with issues?

As many times as you'd like during the length of your term. We're sitting at our keyboards ready to help.

Billing Questions

When will my credit card get charged for my monthly payment?

Monthly billing will happen one month after your initial purchase. For example, if you bought your plan on January 2nd, your account will be billed on February 2nd and the 2nd of each month from then on.

What if I need to change my credit card for automatic payments?

You can call 1-800-433-5778, and let the Agent know you would like to update your credit card/payment information for your Tech Support membership.

What if I want to cancel my Tech Support plan?

If you are sure, call us at 1-800-433-5778 and an Agent will help you through the process.

Internet Security Software

What is Internet Security software?

Internet Security software is a more robust product than standard anti-virus applications, providing more security for web and social media activities as well as additional anti-spam and privacy protection. Internet Security software will help keep your personal information safe and secure and help keeps your device virus-free.

How do I download my Internet Security software?

A download link will also be included in the “Welcome” email that you should receive within 24 hours of purchase.

have more questions?

terms & conditions

For customers who purchased after 9/13/2015, see our current support plan of 24/7 Support plan.

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