Tech Support

We have Agents standing by 24/7/365 to help.

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Here's what you get with Tech Support

Starting at


+ $99.99 initial setup

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  • Unlimited Virus Removals
  • Unlimited Computer Tune-Ups
  • Unlimited Troubleshooting
  • Unlimited Device Setups
  • Internet Security Software
  • Covers up to 3 Devices
  • Special Offers for In-Home Service
  • Professional Software Installation
  • Online Support at Home
  • Exclusive Access to Online Training Videos

Frequently Asked Questions

Using Support

Where can I find my Tech Support Member Number?

Tech Support CardYour Tech Support Member number is the 19 digit alpha-numeric id printed on your receipt, confimation email and your Tech Support membership card. Still having trouble finding it? Give us a call at 1-800-433-5778 and we'll look it up for you.

What kind of support can I get?

You can get support by chatting with an Agent, by visiting your nearest Geek Squad Precinct or by calling 1-800-433-5778. Tech Support members can schedule a single in-home support visit for the discounted rate of $49.99. During that 90 minute visit an Agent will perform any of the services covered by Tech Support. Call 1-800-GeekSquad with your Tech Support Member ID to schedule a service.

How often can I contact with issues?

As many times as you'd like during the length of your term. We're sitting at our keyboards ready to help.

Pricing and Billing

How much does Tech Support cost?

We offer monthly, 1 year, 2 year and 3 year plans. The monthly plans cost $9.99 per month after a one-time $99.99 initiation fee. In total, the annual plans cost $199.99 (1 year) $279.99 (2 year) and $349.99 (3 year). Learn more about Tech Support.

When will my credit card get charged for my monthly payment?

Monthly billing will happen one month after your initial purchase. For example, if you bought your plan on January 2nd, your account will be billed on February 2nd and the 2nd of each month from then on.

What if I need to change my credit card for automatic payments?

You can call 1-800 Geek Squad, and let the Agent know you would like to update your credit card/payment information for your Tech Support membership.

Internet Security Software

What is Internet Security software?

Internet Security software is a more robust product than standard anti-virus applications, providing more security for web and social media activities as well as additional anti-spam and privacy protection. Internet Security software will help keep your personal information safe and secure and help keeps your PCs, Macs, Tablets, and Smartphones virus-free.

How do I download my Internet Security software?

A download link will also be included in the “Welcome to Tech Support” email that you should receive within 24 hours of purchase.

What if I want to cancel my Tech Support plan?

If you are sure, call us at 1-800-433-5778 and an Agent will help you through the process.

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