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Get help now.

  • in-home iconFor large appliances, call 1-800-GEEKSQUAD to
              schedule in-home service
  • in-store iconFor smaller appliances, Schedule a Reservation
    to drop off at your local Precinct
  • phone iconCall us 24/7 at 1-800-GEEKSQUAD

One-time Replacement of the Original Battery

Call PartStore® at 1-866-933-5552 or make a reservation to visit a store and we will help order a replacement battery.

Product Replacement Plan

Things happen. If your product fails due to mechanical failure, power surge or defect, just bring it in. On some popular accessories and devices, instead of fixing it, we will replace it with a new or like-new product.

Available on:

  • Toasters
  • Blenders
  • Coffee makers
  • Other Small Kitchen Appliances

Food Spoilage and Laundry Claims

To submit a claim, download the Laundry and Food Spoilage Claim Form (PDF) and follow the instructions.

Laundry claims are only honored on plans purchased between September 14, 2008 and July 5, 2014.


You make a reservation to bring your product to a Best Buy store or start a claim over the phone at 1-800-433-5778.

We will diagnose your device and get your repair rolling.

We wrap up your claim and get your device back in your hands.

Geek Squad Protection Plan Details

    Our Agents come to you at no cost so you don't have to move a muscle, not to mention a heavy appliance. Give us a call at 1-800-433-5778 to set up an appointment.
    If your unit needs service and we delivered and installed it, we'll reinstall it.
  • Extended Coverage for Major Parts
    Once the manufacturer's warranty expires, compressors, transmissions, and drive motor parts are covered for two, four or five additional years depending on the plan purchased. (Maximum combined coverage limit of 10 years).
  • Extended Coverage for Vacuum Cleaners
    Once the manufacturer's warranty expires, vacuum cleaners are covered for two or four additional years, depending on the plan purchased. (Maximum combined coverage limit of 10 years).
  • Food Spoilage Allowance
    Should your freezer or refrigerator fail, we will cover up to $200 reimbursement for fresh groceries.
  • Power Surge Repair
    We cover the repairs for equipment failure due to a power surge.
  • Normal Wear and Tear Plus Defects
    We fix defects in materials, workmanship and failures such as those due to dust, internal heat and humidity.
  • have more questions? download the details
    brochure terms & conditions

    Every Geek Squad Protection Plan is different and every product has specific plan coverage. For specific plan benefits and a complete description of the scope and limitations of coverage, please refer to the actual plan terms and conditions. Additional terms and conditions apply. A service order disclaimer may need to be signed to obtain repairs. Some services may require an in-home visit scheduled and performed during regular business hours.

    Geek Squad Protection Plans must be purchased with the product or within 15 days by visiting a store.

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