About Geek Squad

SERVICE QUESTIONS

Common Service Topics

Locations

In-Home/Office Service

Payment

Guarantees/Warranties

Professional Employees

24/7 Service

Locations

Is there a Geek Squad® location near me?

Probably — there are over 700 locations nationwide. You can find Geek Squad Agents inside every Geek Squad Location. We’re even in Canada. Use the Store Locator to find your closest location.

Is it easy to take advantage of services at a Geek Squad Location?

You bet it is. Just drop your computer off at a Geek Squad Location. Most upgrades can be done on the same day you bring your PC in and many repairs are completed in about 48 hours. Use the Store Locator to find your closest Location and their hours of operation.

Is there anything I need to bring when I drop off my computer for service at a Geek Squad Location?

If you're bringing in a laptop for service, remember both your power cable and the system discs that came with the computer. For service of a desktop PC, just bring your system discs along.

In-Home/Office Service

What do I need to know before I have an Agent, Advisor or Installer visit my home or office?

A person at least 18 years of age must be present during the entire time period that services are provided. The Geek Squad professional must receive: full access to the computer(s) and/or other devices(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, a safe working environment, working space and electrical power.

What can I expect when a Geek Squad professional visits my home or office?

Upon arrival, Geek Squad Agents, Advisors, Installers and Elite Service Specialists are required to provide proper identification verifying himself or herself as a member of Geek Squad (verbally as well as badge presentation). He or she will then interview you to better assess the problem or situation. After the service or repair has been completed, the professional will provide an understandable and concise verbal and written statement presenting the particular facts of the client's case and the conclusive methods or procedures used to rectify the situation or problem.

Payment

What forms of payment does Geek Squad take?

We take most major credit cards, checks, cash, Best Buy Gift Cards and Geek Squad Gift Cards. (While it has no monetary value, we also welcome dating advice.)

Guarantees/Warranties

Do you guarantee your service?

Yes. If you're not satisfied with your service, please contact the Geek Squad location where the service was performed. We guarantee services provided to you at the Geek Squad Precincts or Geek Squad Stores for 90 days. Services provided to you online or over the telephone are guaranteed for five days. And, services performed at your home or your business are guaranteed for 30 days. However, for repairs necessitated by a virus or spyware, our service guarantee is only valid if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or before you again connect to the internet. If you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.

Professional Employees

What is an Agent?

The Geek Squad is comprised of highly trained and mobile individuals, or Agents, who are dedicated to making your computer(s) work properly. These people have banded together and sworn to rid the earth of inferior computer behavior. You'll recognize an Agent by their short-sleeved white shirt, black pants, shoes, belt and clip-on tie.

What are Advisors?

These are Geek Squad consultants who can work with you to determine your home theater system needs, offer product recommendations, provide layouts for your ideal setup in any room and estimate service costs.

What are Installers?

Geek Squad Installers are skilled craftspeople who set up and install all your home theater equipment. They know both the ins and outs of wires, cables and tools, as well as how to use them to make your home entertainment system look polished and professional.

What are Elite Service Specialists?

It takes a special skill to optimize televisions for the best viewing experience. These specialists are ISF-certified, a well-renowned skillset from Image Science Foundation. They know how to weigh design considerations for choosing CRTs, LCDs or DLPs, and will choose the right option for obtaining the most accurate picture quality for High Definition television and computer displays.

24/7 Service

Can I really get help 24 hours a day?

Of course you can. We're here for you 24 hours a day, seven days a week. Although our locations have limited hours, you can contact an Agent any time by calling 1-800-GEEK-SQUAD (1-800-433-5778). We can talk you through the problem or have an Agent dispatched to your location anytime day or night. (Additional charges may apply for rapid-response emergency services or service outside of standard installation hours. Ask an Agent for details.)

TO SCHEDULE SERVICE, VISIT YOUR LOCAL BEST BUY STORE OR CALL:

1-800-GEEKSQUAD