Don’t take it from us. Hear what real Geek Squad clients have to say about our service and overall geekiness.
Matt [Geek Squad Agent] was very informative and did an absolutely wonderful job updating our PC and myself in regards to information that I should know having a home PC. I work in my home as a medical transcriptionist and he helped get me back online quickly so I could work again.
I am grateful that I am able to have my home office function properly, thanks to Agent Turner’s efforts. If provided with the opportunity, I will recommend friends and family to consult the Geek Squad with their technical difficulties.
He [Geek Squad Agent] provided my family with wonderful service. In late November 2005, he arranged to have our computer replaced under your Lemon Policy. He had made previous visits to our home to try to resolve the problem, He was pleasant, courteous, timely and very knowledgeable.
Mr. Waller [Geek Squad Agent] is not only extremely knowledgeable about systems; he is one of the best examples of excellent client service we have ever experienced. He spent the time to correctly analyze the problems and worked hard at resolving them. We felt confident that he would not only fix the mess on the hard drive, but also that he would not rush just to get the job done.
He [Double Agent Burkhardt] was great. He saw what we had and what we needed and quickly set us up using hardware we had and what he brought along. I appreciated that he explained what he was doing every step of the way and showed how to change the settings and keep the system running in good shape. In addition, he was pleasant and gracious.
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