Self Help

Geek Squad 24-Hour Computer Support Tool

Download the Geek Squad 24-Hour Computer Support tool to your desktop and you’ll never be more than a click away from immediate assistance. Get the help you need any time from highly trained, highly mobile individuals sworn to rid the earth of annoying computer problems.

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Common Questions

What is the 24-Hour Computer Support tool?

Why would I want this on my computer?

Is there a fee to use the 24-Hour Computer Support tool?

Will the 24-Hour Computer Support tool work on any type of computer?

Will this software collect personal/business information or track computer usage—in other words, is it spyware?

How do I uninstall / remove the tool?

How do I exit the 24 Hour Support tool?

Something is wrong — not sure if it’s the 24-Hour Support tool or my computer itself. What should I do?

I’d like the 24-Hour Support tool to stay on top of other windows. Can I do that?

I’d like the 24-Hour Computer Support tool to launch automatically when I turn on my computer. Can I do that?

I don’t want the 24-Hour Computer Support tool to launch automatically when I turn on my computer. What can I do?

Can I schedule a Geek Squad Agent to come to my home or office?

I didn't purchase my computer from Best Buy. Can I still use this service?

Answers

What is the 24-Hour Computer Support tool?

It’s a simple, convenient way to contact a Geek Squad Agent. Once you download the free software, the 24-Hour Computer Support tool will live on your desktop in the form of an icon. When you need help, simply click on the icon to contact an agent. You can call, chat live online, or visit a store.

Why would I want this on my computer?

The convenience factor. It makes it easy for you to contact us—so help is always handy, whenever you need it.

Is there a fee to use the 24-Hour Computer Support tool?

There is no fee to download the tool, and no service fee to call or chat online with a Geek Squad Agent. There are no surprises—we will give you a service estimate and ask for your approval whenever a paid service call is required to resolve your computer issue.

Will the 24-Hour Computer Support tool work on any type of computer?

Windows 2000, XP and Vista computers are supported. Apple Macintosh and Linux-based computers are not supported.

Will this software collect personal/business information or track computer usage—in other words, is it spyware?

Absolutely not. The 24-Hour Computer Support tool was designed to help you contact us. It does not contain any spyware or track computer usage.

How do I uninstall / remove the tool?

Click on the START button, select Settings and then Control Panel (NOTE: you may be able to go right to Control Panel from START). Within Control Panel, double-click Add/Remove Programs. Select Geek Squad 24-Hour Computer Support and select Remove.

How do I exit the 24 Hour Support tool?

Either right click on the System Tray icon and select Exit OR click on the X in the upper right corner of the application.

Something is wrong — not sure if it’s the 24-Hour Support tool or my computer itself. What should I do?

Don’t panic. We are here to help. If you continue to have problems, contact a Geek Squad Agent at 1 800 GEEK SQUAD (and enter the top secret pass code 6246) for advice or service.

I’d like the 24-Hour Support tool to stay on top of other windows. Can I do that?

Yes. Click on the Options button, select the Close tab and, under Visibility, check Keep Geek Squad 24-Hour Computer Support in the foreground.

I’d like the 24-Hour Computer Support tool to launch automatically when I turn on my computer. Can I do that?

Yes. Click on the Options button, select the Close tab and, under Start Up, check Launch Geek Squad 24-Hour Computer Support when Windows starts up.

I don’t want the 24-Hour Computer Support tool to launch automatically when I turn on my computer. What can I do?

Click on the Options button, select the Close tab and, under Start Up, check Start Geek Squad 24-Hour Computer Support minimized.

Can I schedule a Geek Squad Agent to come to my home or office?

Yes. Geek Squad can provide computer support in your home or office at a time most convenient for you. Simply call 1 800 GEEK SQUAD (and enter the top secret pass code 6246) to schedule an appointment.

I didn't purchase my computer from Best Buy. Can I still use this service?

Yes. The 24-Hour Computer Support tool can be used with any Windows-based PC with a Windows 2000 or higher operating system.

TO SCHEDULE SERVICE, VISIT A BEST BUY STORE OR CALL:

1-800-GEEKSQUAD
(1-800-433-5778)

DO IT YOURSELF

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