It’s a simple, convenient way to contact a Geek Squad Agent. Once you download the free software, the 24-Hour Computer Support tool will live on your desktop in the form of an icon. When you need help, simply click on the icon to contact an agent. You can call, chat live online, or visit a store.

There is no fee to download the tool, and no service fee to call or chat online with a Geek Squad Agent. There are no surprises—we will give you a service estimate and ask for your approval whenever a paid service call is required to resolve your computer issue.

Absolutely not. The 24-Hour Computer Support tool was designed to help you contact us. It does not contain any spyware or track computer usage.

Either right click on the System Tray icon and select Exit OR click on the X in the upper right corner of the application.

Yes. Click on the Options button, select the Close tab and, under Visibility, check Keep Geek Squad 24-Hour Computer Support in the foreground.

Click on the Options button, select the Close tab and, under Start Up, check Start Geek Squad 24-Hour Computer Support minimized.

Yes. The 24-Hour Computer Support tool can be used with any Windows-based PC with a Windows 2000 or higher operating system.