5-Point Pledge

  1. Stand behind our work.
  2. Respect your equipment as if it were our own.
  3. Provide expert service at a competitive price.
  4. Do what it takes to make it right.
  5. Teach you to use your system.
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Data Recovery

Few things in the modern world are more frustrating than having important documents on a computing device that won't let you have them. Fortunately, we have Agents standing by to help. Just bring the offending device in to a Precinct in a nearby Best Buy store and let your friendly local Agent have a look at it. The Agent-on-duty will assess the situation and put together a customized data recovery plan to address your particular technical challenge.

In some cases, we will be able to recover data at the Precinct. But data recovery can be a pesky task. On more complicated situations, we may need to ship your device out to the specialists. Working out of our state-of-the-art Geek Squad City repair facility, our Data Recovery Agents specialize in retrieving material from malfunctioning or damaged computer hard drives or storage media (flash drives, memory cards, etc.).

How can we help?


Schedule a reservation to drop it all off.

FROM $49.99


sm white instore
Data recovery is tricky business. For $49.99, we will conduct a diagnostic and provide an estimate on the cost of recovering your data based on your specific situation. Call 1-866-438-3338 for details.

Service Options

From $450
From $1,450+
Diagnose drive or media containing data to be recovered$49.99$49.99$49.99
Recover files that were accidentally deleted from a working drive, hidden by minimal use after data loss, or lost because a working drive was reformatted
Recover files lost due to file system corruption, light mechanical errors, or if the files were deleted and overwritten by continued use of the hard drive 
Recover files from a failed or physically damaged drive, or lost due to severe issues with the file system or software  

What sort of data can be recovered?
From music to photos, files and more, we’ll attempt to save any and all data.

Can Geek Squad recover password-protected files?
Yes, but you’ll have to tell us the password. We’ll forget it after we get the data back. We promise.

What is the difference between in-store and direct ship?
Direct ship allows you to send a storage device directly to the Data Recovery Agents at Geek Squad City. Just give us a call at 1-866-438-3338 and we'll send you packaging materials and pre-paid labels you can use to send us the device.

How does direct ship work?
Start by giving us a call at 1-866-438-3338. We'll discuss your needs and determine the best approach to recovering your data. Next, we'll send you a package with a pre-paid shipping label so you can easily and securely send us your drive. We'll take a look at the drive and confirm an exact estimate for the recovery process. With your approval, we'll recover your data and send it and your original drive back to you safe and sound.

What do you need to recover my data?
Technically, we only need the physical hard drive or storage media. If the data is on a drive in a computer or other device, schedule a reservation at your local Geek Squad Precinct and an Agent will remove the hard drive or storage media for you. Also, if you can provide a list of the specific files you are looking for, it will help us ensure we recover what you need but we can start digging.

When will I receive my recovered data?
Data recovery is tricky depending on the exact device that failed and the nature of the failure so the time it takes to recover files can vary as much as the price does. Once we recover your files, we save them to an appropriate external media and ship it back to the Precinct or to you.