Computer Troubleshooting



Possible Solutions

Can you help remove a virus or spyware (malware) from my computer?

Absolutely! An Agent will help you determine what’s causing the problem and what service is right for you to correct the issue.

How do I know if I have a virus or spyware (malware)?

Spyware could be part of a computer virus. And, even though you may remove the virus or fix the problems it caused, the spyware remains on the computer, collecting data and reporting back to parties interested in stealing information.

Clues that you may have spyware:

  • Slow Internet connection
  • Excessive amount of annoying pop-up windows
  • Computer crashes
  • Identity theft

To find out if you have a virus or spyware, run our scanning tools.

How do I keep viruses and spyware off of my computer?

Here’s what you can do:

  1. Be cautious of suspicious emails from unknown sources, as they can infect your computer
  2. Steer clear of websites of ill repute — these are a haven for malicious and annoying intruders
  3. Make sure that you have anti-virus and anti-spyware installed and don’t forget to update it every week
  4. Be sure to update your PC with the latest patches from Microsoft

Can you set-up or repair a home network for me?

Our Agents are networking experts.  Networking services usually begin at $159 and an Agent can help you determine what service is right for you.

I have a wireless network and I can’t connect to it. What do I do?

Power cycling your modem can often restore connectivity. Here’s how:

  1. Shut down and turn off all computers on the network.
  2. Unplug both the cable modem and router.
  3. Wait a few minutes. Plug in the cable modem.
  4. After the lights stop flashing on the cable modem (could take up to a minute), plug the router back in.
  5. Wait until the lights stop flashing on the router. Turn on any computer on the network.

My computer is slow and I want to increase the speed. What could be causing the issue?

There could be a number of things causing your PC to run slower. It could be that you have too may programs running in the background. Or it may be from spyware or viruses. Geek Squad can diagnose the problem and fix it.

How do I know which version of Vista is right for me?

Four versions:

  • Windows Vista™ Home Basic
  • Windows Vista™ Home Premium
  • Windows Vista™ Business
  •  Windows Vista™ Ultimate.

Use our handy configurator to help you decide.

Are the services the same for in-home and in-store?

Yep, you get the same quality of service. The only differences are price and a set appointment time. Although our locations have limited hours, you can contact an Agent by phone or online chat anytime. We can fix the problem remotely using your broadband connection or have an Agent dispatched to your location anytime day or night.

See all our services 

Call 1-800-GEEK-SQUAD (1-800-433-5778) now to make an appointment or visit your local Best Buy store.

TO SCHEDULE SERVICE, VISIT A BEST BUY STORE OR CALL:
1-800-GEEKSQUAD
(1-800-433-5778)
DO IT YOURSELF

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