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For immediate answers, call
1-800-GEEKSQUAD (1-800-433-5778) to speak live with a Geek Squad® Agent.
If it's more convenient,
send us an e-mail now. We'll ask for some basic info to serve you better and will respond within a business day.
Join online discussions with fellow consumers. It's the ideal way to ask questions, exchange ideas and get the most from technology.
With almost 1000 locations nationwide, there is sure to be one near you, with people ready and willing to help. Use our Store Locator to find a location near you.
FREQUENTLY ASKED QUESTIONS
- • Black Tie Protection
- • Guarantees/Warranties
Do you guarantee your service?Yes. If you're not satisfied with your service, please contact the Geek Squad location where the service was performed.
We guarantee computer services provided to you at the Geek Squad Precincts, Geek Squad Stores, in your home, in your business, online or over the phone for 30 days. However, for repairs necessitated by a virus or spyware, our service guarantee is only valid if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or before you again connect to the internet.
We provide a one year workmanship warranty For Home Theater services.
We provide a lifetime workmanship guarantee, for as long as you own your car, for Car Electronics services.
If you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.
- • PC Services
- • TV and Home Theater Services
- • In-Home/Office Service
What do I need to know before I have an Agent, Advisor or Installer visit my home or office?A person at least 18 years of age must be present during the entire time period that services are provided. The Geek Squad professional must receive: full access to the computer(s) and/or other devices(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, a safe working environment, working space and electrical power.
What can I expect when a Geek Squad professional visits my home or office?Upon arrival, Geek Squad Agents, Advisors, Installers and Elite Service Specialists are required to provide proper identification verifying himself or herself as a member of Geek Squad (verbally as well as badge presentation). He or she will then interview you to better assess the problem or situation. After the service or repair has been completed, the professional will provide an understandable and concise verbal and written statement presenting the particular facts of the client's case and the conclusive methods or procedures used to rectify the situation or problem.
What can I expect when a Geek Squad professional visits my home or office?Upon arrival, Geek Squad Agents, Advisors, Installers and Elite Service Specialists are required to provide proper identification verifying himself or herself as a member of Geek Squad (verbally as well as badge presentation). He or she will then interview you to better assess the problem or situation. After the service or repair has been completed, the professional will provide an understandable and concise verbal and written statement presenting the particular facts of the client's case and the conclusive methods or procedures used to rectify the situation or problem.
- • Locations
Is there a Geek Squad® location near me?Probably — there are over 1000 locations nationwide. You can find Geek Squad Agents inside every Geek Squad Location. We’re even in Canada. Use the Store Locator to find your closest location.
Is it easy to take advantage of services at a Geek Squad Location?You bet it is. Just drop your computer off at a Geek Squad Location. Most upgrades can be done on the same day you bring your PC in and many repairs are completed in about 48 hours. Use the Store Locator to find your closest Location and their hours of operation.
Is there anything I need to bring when I drop off my computer for service at a Geek Squad Location?If you're bringing in a laptop for service, remember both your power cable and the system discs that came with the computer. For service of a desktop PC, just bring your system discs along.
- • Payment
What forms of payment does Geek Squad take?We take most major credit cards, checks, Best Buy Gift Cards and Geek Squad Gift Cards. (While it has no monetary value, we also welcome dating advice.)
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