The Certified Special Agent (CSA) provides critical installation support to Special Agents across an assigned territory, working closely with the District Business Sales Manager to uphold the highest levels of service quality and customer satisfaction.
CSAs are especially instrumental in managing complex IT installations and technology migrations, such as server upgrades or installations requiring 10 or more devices.
- • Support all installations and technology migrations within an assigned territory
- • Review and approve SA installation plans
- • Allocate available resources necessary to complete jobs
- • Train staff on emerging technologies
- • Optimize productivity and profitability while upholding customer satisfaction
- • 2 - 3 years experience in project management, network administration and system integration and design
- • Must be a Microsoft Certified Systems Engineer (MCSE)
- • Must pass a Best Buy proctored Special Agent Technical Assessment (SATA) test prior to hire
- • Current valid driver’s license and clear driving record
- • 4-year degree in IS, Business or related field
- • Cisco CCNA credentials
- • 4 - 5 years experience in projects involving servers and complex networking (20 - 100 seats)
