When it comes to tech problems, we have a brainload of solutions. We'll provide unlimited in-store repair assistance, online chats and phone help. Learn more
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How do I know my computer is safe from viruses?While it’s almost impossible to be 100% covered, good preventative measures are the right start. Making sure your operating system is up-to-date and running an up-to-date, proactive anti-virus program are the 1 - 2 combination most likely to keep your machine free from infection.
What are critical system updates?These include various system updates, the most common of which are updates to the operating system. Software developers at major brands like Microsoft, Adobe and Java work hard to make regular updates to their products available as a way to ensure the best performance and highest security. We’ll make sure your new computer has all the latest updates and configure your system to update automatically, when possible, for future updates.
What is restore media?Restore media is a copy of your computer’s factory-installed operating system. Since most computers don't come with restore media in the box, it needs to be created at least once for every new computer. Creating the restore media will ensure the operating system can be reinstalled if your computer needs a repair in the future. Need help creating your restore media? We can create the restore media for you at a local Best Buy store for just $59.99 including the cost of the USB drive. If purchased with a computer service, add the restore media for just $29.99.
To initiate a chat session with a Geek Squad Agent, you will need to have a supported version of Windows.
Limited support is still available in-store. Schedule a Reservation