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Is your computer performance uneven – sometimes fine, sometimes slow as molasses? Are people in your address book responding to email messages you did not send? Are you having trouble printing or do you keep getting strange, threatening pop-up messages? Sounds like you may have picked up a virus or some malware out there on the Internet. Taking care of infections early is important to prevent file corruption and data loss.
The good news is our Agents enjoy helping return infected technology to good health. Contact one of our Online Agents, set up an appointment at your local Precinct, or have an Agent out to your home or office and let us stamp out that virus.
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How do I know if I have a virus or spyware?Signs that your computer has a virus can include slower than normal performance, unable to launch programs, pop-ups, and other unexpected behavior. The only way to know for sure is to scan for viruses. Check out out Do It Yourself Tools to use our FREE scanning software powered by Webroot.
What if the test says I have viruses or spyware on my PC?The best course of action is to have the infection removed as soon as possible. Delaying could lead to slower performance, data security issues and, in extreme cases, data loss. Don't worry. When you have a virus or spyware problem, help is just a mouse click away. Through your high-speed internet connection, an Online Agent can assist you online and ﬁx the issue.
Will I loss my data?We try to remove the infections without affecting your data but virus and spyware can be unpredictable. To prevent data loss, please backup your data first or have Geek Squad back it up for you under our Data Backup or Transfer service.
Can Geek Squad restore my computer and recover any data I lose to a virus?In some situations. Viruses can cause extensive damage and permanently delete data. However, there is a chance through Data Recovery that your data can be restored. Discuss any data loss with an agent to determine if Data Recovery is the right option for you.
Does this service include a check up to make sure the virus is completely removed?Yes. We will check and double-check that the virus, spyware and all malware is removed once-and-for-all. If it's not removed, we will keep working until it has been completely exterminated.
Will this service make my computer run faster?Most likely. Viruses, spyware and malware often slow down a computer significantly and by removing them we'll let your computer stretch and show you what it can really do.
What if the virus, spyware or malware can't be removed?Never say never. We will keep trying until we have thrown in the kitchen sink and exhausted every option. If we ever get to the point where all hope is lost, we will guide you through the options to get your computer up and running as quickly as possible.