Call 1-800-GeekSquad / 1-800-433-5778

Photo & Video Recovery

If you fear that your photos and videos from your camera or camcorder are erased from your computer, let Geek Squad look through every nook and cranny to get them back for you.

Please note that these prices are estimates only. The final price will vary depending on the difficulty and severity of any issues found. 

How can we help?

There are various instances in which data cannot be recovered such as accidents, natural disasters, power surges, malfunctioning devices, or viruses. It’s important to remember that laptop hard drives are especially vulnerable if users are always on the move.

Service Options

STANDARD
FROM $249.99

(in‑store only)
ADVANCED
PRICE VARIES

(in‑store only)
Initial diagnostic fee to determine what photos or videos can be recovered$59.99$59.99
Diagnostic fee included in the total cost
Updates throughout the recovery process
Additional fees for drives that are severely damaged or if level 2 data recovery support is needed
 

If I’ve deleted photos from my camera can you still recover them?
There’s a good chance we’ll find them. Set up an appointment and let’s start digging.

What happens if I’ve recorded over my tapes?
Typically if you’ve recorded over previous content you’re out of luck. But, you never know. Let’s have a look.

How long will it take before my photos and videos are found?
Agents will be in contact with you throughout the process to ensure you are well informed, however we want to be thorough in our recovery, so timing may vary.

Will you work on my computer in the local store?
Your machine will be securely handed off to the largest Geek Squad Precinct in the country, Geek Squad City (Louisville, KY), where experts who specialize in data recovery will be waiting for it.

What do you need to recover my photos or videos?
In many cases customers have shared their data from camera to computer. Therefore, we’ll look everywhere. We can recover data from your computer, camera or camcorder or memory cards.

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