5-Point Pledge

  1. Stand behind our work.
  2. Respect your equipment as if it were our own.
  3. Provide expert service at a competitive price.
  4. Do what it takes to make it right.
  5. Teach you to use your system.
Learn More

Track Your Repair

You’re always informed when you work with Geek Squad. Here you can check the status of any service, repair or upgrade dropped off at a Geek Squad Precinct within your local Best Buy® store.

Service Order Number

Your local Best Buy always has the most up-to-date information on your repair. Please contact your local store for more information.


The Service Order Number is a 14-digit number that is separated by a dash that can be found on the claim check that was printed out and given to you by a Geek Squad Agent.


To ask questions or learn more about your repair contact us.