Our
5-Point Pledge

  1. Stand behind our work.
  2. Respect your equipment as if it were our own.
  3. Provide expert service at a competitive price.
  4. Do what it takes to make it right.
  5. Teach you to use your system.
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Terms & Conditions

Stay in the know about the terms and conditions of your Geek Squad® service plan and related warranties. To see the terms and conditions associated with your purchase, locate your plan below and select the appropriate date range.

Don't have your receipt? No problem.

  • Call 1-888-BEST BUY (1-888-237-8289)
  • Call or visit Customer Service at your Best Buy® Store

 

Not seeing your plan?

Try our supplemental terms and conditions page.

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Geek Squad Tech Support

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PLAN OVERVIEW

Offered in Best Buy Stores, on GeekSquad.com or BestBuy.com, this refers to a repair, setup or other technical service provided to the Customer in connection with the Geek Squad Technical Support Plan the Customer has purchased. These terms and conditions comprise the entire agreement between Customer and Geek Squad with respect to the Service.

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Geek Squad Protection Plan

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PLAN OVERVIEW

Offered in Best Buy stores or on BestBuy.com, this plan provides parts and labor protection for your purchase. It’s designed to guarantee performance with added benefits that go above and beyond the manufacturer’s warranty.

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Geek Squad Loss & Theft Insurance

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PLAN OVERVIEW

Offered on mobile phones at Best Buy stores alone or in combination with Geek Squad Protection. This insurance covers you if your mobile phone is lost or stolen.

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Commercial Geek Squad Protection Plan

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PLAN OVERVIEW

Offered in Best Buy stores or through our Best Buy for Business division, this plan provides parts and labor protection for customers using products in commercial or business settings. It’s designed to guarantee performance with added benefits that go above and beyond the manufacturer’s warranty.

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International Geek Squad Protection Plan

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PLAN OVERVIEW

Offered in Best Buy stores on portable electronic products, this plan is designed for customers who do not frequent the U.S. with regularity. The International plans do not have all the benefits of Geek Squad Protection; for example, accidental damage from handling and one-time battery replacement are not included.

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Renewal Plan

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PLAN OVERVIEW

Customers receive a renewal notice via mail and/or email at the conclusion of their original Geek Squad Protection plan. Once this notice is received, you can call 1-800-GEEKSQUAD to renew your existing coverage. One-year term extensions – and longer, in some cases – are available on most products. These plans are not sold at Best Buy stores.

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Puerto Rico Geek Squad Protection Plan

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PLAN OVERVIEW

Offered in Best Buy stores in Puerto Rico, this plan provides parts and labor protection for your purchase. It’s designed to guarantee performance with added benefits that go above and beyond the manufacturer’s warranty.

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Extended Factory Warranty Plan

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PLAN OVERVIEW

Best Buy Corporate notifies customers via mail and/or email that their product’s manufacturer’s warranty is expiring. Once this notice is received, you can call 1-800 GEEKSQUAD to extend your coverage. The coverage of these plans varies by product. These plans are not sold at Best Buy stores.

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Subscription Software

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PLAN OVERVIEW

Offered in Best Buy Stores or BestBuy.com, this refers to a subscription service provided to the Customer in connection with the Geek Squad Subscription Software Service the Customer has purchased. These terms and conditions comprise the entire agreement between Customer and Geek Squad with respect to the Service.

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Microsoft Office 365

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PLAN OVERVIEW

Microsoft Office 365 is distributed using the latest concept in the technology market - the subscription software model. Users no longer buy a disc rather, users pay an annual fee to access the software's functionality for a year. Subscription software is updated on the fly when manufacturers uncover bugs or security flaws, allowing them to improve the product in real time.

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SmartCare powered by Geek Squad

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PLAN OVERVIEW

Offered by Geek Squad, this refers to a repair, setup or other technical service provided to the Customer in connection with the Geek Squad Support Plan the Customer has purchased. These terms and conditions comprise the entire agreement between the Customer and Geek Squad with respect to the Service.

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Best Buy Buy Back Plan

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PLAN OVERVIEW

Offered in Best Buy stores or on BestBuy.com, this program allows you to buy the latest technology now, and when you’re ready to upgrade, Best Buy will buy it back (certain conditions apply).

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Trade-In Plus

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PLAN OVERVIEW

Offered in Best Buy stores and Best Buy Mobile Stores, Trade-In Plus is free with the purchase of Geek Squad Protection for post-paid Mobile Phones. Participating customers will receive a $50 Best Buy gift card in addition to the trade-in value of their phone at the time of the trade-in

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Gaming Total Assurance Plan

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PLAN OVERVIEW

Offered in Best Buy stores, this plan provides comprehensive list of protection for your gaming console and accessories. It provides services and Buy Back to ensure that when you’re ready to upgrade, Best Buy will buy it back (certain conditions apply). This plan has added benefits that go above and beyond the manufacturer’s warranty.

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Home Networking Made Simple

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PLAN OVERVIEW

Offered in Best Buy Stores, on GeekSquad.com or BestBuy.com, this refers to a repair, setup or other technical service provided to the Customer in connection with the Geek Squad Home Networking Made Simple Plan the Customer has purchased. These terms and conditions comprise the entire agreement between Customer and Geek Squad with respect to the Service.

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Please see a Customer Specialist for a complete description of your plan's scope and limitations of coverage.