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Product Replacement
Geek Squad® Protection

Technology is a beautiful thing. Except for when you're ready to throw it out the window. Geek Squad® Protection is here to break your fall with a soft and fluffy Replacement Plan. From daily wear to power surges, defects in materials or workmanship, just bring your gear in if something goes wrong. We'll replace it.


WHAT'S COVERED

  • Gaming accessories (controllers, Guitar Hero, Rock Band, Dance Pads)
  • Printer docks and digital photo frames
  • Answering machines and cordless phones
  • Speakers for computers and MP3 players
  • FRS radios and pay-as-you-go cell phones
  • Small appliances (like toasters and blenders)
  • Broadband cards and wireless Bluetooth® devices
  • Portable CD players and clock radios
  • Calculators, scanners and micro recorders
  • Video game software (not PC) 1-year
  • Boomboxes, shelf systems
  • Remote controls/radar detectors
  • Headphones and microphones
  • Modems and routers
  • Health and monitoring products
  • Karaoke and DJ equipment powered accessories

How to Purchase

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Online

Purchase on BestBuy.com when you place any qualifying products into your cart and checkout.

Shop Now

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In-Store

Purchase with any qualifying products at Best Buy locations or anytime within the product's return period.

Find a Store

PLAN FEATURES

STANDARD PLAN
(available online and in‑store)
24/7 SUPPORT
Call 1 800-GEEKSQUAD or contact us for help when you need it*.
NORMAL WEAR AND TEAR
This includes repair costs for normal wear and tear, including defects in materials or workmanship and failures due to dust, internal heat and humidity.
POWER SURGE REPAIR
We handle the repair costs for equipment failure due to a power surge or fluctuation.
TRANSFERABILITY OF COVERAGE
Sell or give away your product as a gift and your Replacement Plan coverage will go along with it, increasing the product's resale value.

Download all the details

Replacement Plan Brochure (PDF)
Replacement Plan Coverage (PDF)

How do I purchase Geek Squad Protection after I've purchased my product?
Geek Squad Protection plans may be purchased if it is within the product specific return policy period (located on the back of your receipt). Simply bring your receipt to the customer service desk of a Best Buy retail store and state that you would like to purchase the Geek Squad Protection plan.

How do I transfer Geek Squad Protection to someone else?
Any plan is transferable to another owner for the product identified by the serial number on the plan. There are no restrictions, provided your plan is valid, however a plan cannot be transferred to another product. You can transfer your plan to another consumer in the Service Plan Portal, at any time during the plan's coverage period, as long as the plan does not have an open claim. For more assistance call 1-800-GEEKSQUAD (1-800-433-5778) or visit your local Best Buy store. Transfers must be completed by the original owner.

How soon until I can use Geek Squad Protection?
You must allow 4 - 5 business days after your purchase for the item to complete the full sales cycle and be available for registration on the Service Plan Portal. If the sufficient amount of time has passed and you're still getting an error message, please double-check the Plan Number and other information on your receipt.

How do I know if my product qualifies as a "lemon?"
If three qualified service repairs have been completed on an individual product and we determine that it requires a fourth qualified repair, we'll turn that lemon into lemonade. See full Terms and Conditions for details.

* Some services may require an in-home visit scheduled and performed during regular business hours.

For specific plan benefits, PLEASE refer to THE ACTUAL plan terms and conditions. Additional terms and conditions apply. Please refer to the actual plan terms and conditions for a complete description of the scope and limitations of coverage. A service order disclaimer may need to be signed to obtain repairs. You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer's warranty or the plan's terms and conditions, the diagnosis fee will be refunded to you. Some services may require an in-home visit scheduled and performed during regular business hours.