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MP3 Players
Geek Squad® Protection

Our 24/7 service makes sure your MP3 players are always playing tunes. With up to three years worth of in-store support, we'll take care of the daily wear, battery defects and random power surges. If it breaks we'll fix it and if you opt for it, accidental damage from handling. If you get a lemon, we'll replace it.

How to Purchase

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Online

Purchase on BestBuy.com when you place any qualifying products into your cart and checkout.

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In-Store

Purchase with any qualifying products at Best Buy locations or anytime within the product's return period.

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PLAN FEATURES

STANDARD PLAN
(available online and in‑store)		ADVANCED PLAN
(available online and in‑store)
24/7 SUPPORT*
Call 1 800-GEEKSQUAD or contact us for help when you need it*.
NORMAL WEAR AND TEAR
This includes repair costs for normal wear and tear, including defects in materials or workmanship and failures due to dust, internal heat and humidity.
ACCIDENTAL DAMAGE FROM HANDLING
It happens sometimes. If you drop or spill on your MP3 player in the course of normal use, we'll cover the cost of your repair.		 
ONE-TIME BATTERY REPLACEMENT
If the original rechargeable battery fails to hold a charge, we'll replace it.
PIXEL REPAIR AND BURN-IN COVERAGE
If your pixels start looking weird or a shadow image sticks, we'll get your screen back to pristine.
NO LEMON POLICY**
If your product requires three qualified repairs during the life of your plan, we'll replace it with a comparable one.
POWER SURGE REPAIR
We handle the repair costs for equipment failure due to a power surge or fluctuation.
FULL PARTS AND LABOR
We'll protect you from parts and labor costs to keep your gadget working like new for the life of your plan.

Download all the details

MP3 Players Brochure (PDF)
MP3 Players Coverage (PDF)

How do I purchase Geek Squad Protection after I've purchased my product?
Geek Squad Protection plans may be purchased if it is within the product specific return policy period (located on the back of your receipt). Simply bring your receipt to the customer service desk of a Best Buy retail store and state that you would like to purchase the Geek Squad Protection plan.

How do I transfer Geek Squad Protection to someone else?
Any plan is transferable to another owner for the product identified by the serial number on the plan. There are no restrictions, provided your plan is valid, however a plan cannot be transferred to another product. You can transfer your plan to another consumer in the Service Plan Portal, at any time during the plan's coverage period, as long as the plan does not have an open claim. For more assistance call 1-800-GEEKSQUAD (1-800-433-5778) or visit your local Best Buy store. Transfers must be completed by the original owner.

How soon until I can use Geek Squad Protection?
You must allow 4 - 5 business days after your purchase for the item to complete the full sales cycle and be available for registration on the Service Plan Portal. If the sufficient amount of time has passed and you're still getting an error message, please double-check the Plan Number and other information on your receipt.

How do I know if my product qualifies as a "lemon?"
If your product requires any three qualified repairs during the life of your plan, we'll turn that lemon into lemonade by replacing it with a comparable one. See full Terms and Conditions for details.

What if I accidentally dropped my device on the sidewalk?
No worries. We cover accidental damage. But, come on now, don't be purposefully smashing it on the ground and calling us. We can smell a rat.

What if my computer is infected with a virus?
If you are having an issue that you believe is related to a virus, you can call us at 1-800-GEEKSQUAD (1-800-433-5778) or Chat With an Agent. They will do some quick troubleshooting, diagnose the problem, and recommend the best solution. This may require a solution that may not be covered by your Geek Squad Protection Plan such as software related issues or virus removal.

* Some services may require an in-home visit scheduled and performed during regular business hours.

** For specific plan benefits, PLEASE refer to THE ACTUAL plan terms and conditions. Additional terms and conditions apply. Please refer to the actual plan terms and conditions for a complete description of the scope and limitations of coverage. A service order disclaimer may need to be signed to obtain repairs. You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer's warranty or the plan's terms and conditions, the diagnosis fee will be refunded to you. Some services may require an in-home visit scheduled and performed during regular business hours.

** If plan goes unused, customers can claim points within 90 days of expiration by calling 1-888-BEST-BUY (1-888-237-8289) or 800-GEEKSQUAD (1-800-433-5778).