Do you feel naked when your mobile phone is out of commission? Stay in service with Geek Squad Protection. You'll get up to two years of in-store support, including protection for the everyday wear and tear and coverage in case your phone stops working because you accidentally dropped it on the sidewalk. We'll be standing by to keep you talking, texting and communicating on your cell phone for a long time to come.
Purchase on BestBuy.com when you place any qualifying products into your cart and checkout.
Purchase with any qualifying products at Best Buy® locations or anytime within the product's return period.
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How do I get Geek Squad Protection if I didn't buy it when I got my product?Plans may be purchased if it is within the product specific return policy period, which is printed on the back of your receipt. Simply bring your receipt and phone to the customer service desk of a Best Buy retail store and say you would like to purchase a Geek Squad Protection plan.
How do I transfer my plan to someone else?The Drops, Spills and Defects plan is transferable to another owner for the product identified by the serial number on the plan. There are no restrictions, provided your plan is valid. Plans cannot be transferred to another product, however. You can transfer your plan to another person during the plan's coverage period, as long as the plan does not have an open claim. For more assistance call 1-800-GeekSquad (1-800-433-5778) or visit your local Best Buy store. Transfers must be completed by the original owner. Loss and Theft coverage is not transferable.
How soon until I can use Geek Squad Protection?You can use it immediately. There is no need to register and we can take care of your request at anytime.
What if I dropped my cell phone walking to work?Ouch! If you have our Advanced Geek Squad Protection Plan with Accidental Damage from Handling coverage, it'll be covered. However, we don't cover phones that fall from significant heights such as decks, balconies and windows. Plans also don't cover physical abuse like smashing a phone.
Do I need to do anything special if I get my phone serviced or replaced?If you've received a replacement device as part of a service and have Loss and Theft protection, you will need to write down the serial or IMEI number of the replacement device for your records. The serial or IMEI number of the new device will be needed if you need to submit a Loss and Theft claim.
My phone was lost or stolen, how do I make a claim?After filing a police report, if needed, and suspending your service with your carrier to prevent unauthorized use, we will work with you to get a replacement phone to you. Having the brochure and receipt you got when you bought the plan will make filing the claim easier. To make the claim, call us at 1-866-205-4388 between 8 a.m. and 8 p.m. CST. All claims must be filed within 60 days of the precipitating incident. Learn more about what you'll need to file a claim.
* For claims and information on your Loss and Theft protection, call 1-866-205-4388 between 8am - 8pm CST.
** A Service Fee will apply to all claims and the amount shall be based on the non-discounted Best Buy retail price of the covered device at the time of purchase. This Plan excludes the following from coverage: accessories, defects that are covered during the manufacturer’s warranty period, defects or damage caused by abuse, misuse or complete liquid submersion. Coverage for Drops and Spills is also referred to as Accidental Damage from Handling (ADH). See the drops and spills part of the brochure and the complete plan terms and conditions for further details.
*** A Deductible will apply to all Loss and Theft insurance claims and the amount shall be based on the non-discounted Best Buy retail price of the covered device at the time of purchase. Loss and Theft insurance can also be purchased separately - not part of a Geek Squad Complete Protection Plan. Loss and Theft insurance is provided by AIG. See the Loss and Theft section of the brochure for further details. Loss and Theft insurance is not available in North Dakota.
For specific plan benefits and a complete description of the scope and limitations of coverage, please refer to the actual plan terms and conditions. Additional terms and conditions apply. A service order disclaimer may need to be signed to obtain repairs. You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer's warranty or the plan's terms and conditions, the diagnosis fee will be refunded to you. Some services may require an in-home visit scheduled and performed during regular business hours.