Mobile Phones
Geek Squad® Protection

Do you feel naked when your mobile phone is out of commission? Stay in service with Geek Squad Protection. You'll get up to two years of in-store support, including protection for the everyday wear and tear and coverage in case your phone stops working because you accidentally dropped it on the sidewalk. We'll be standing by to keep you talking, texting and communicating on your cell phone for a long time to come.

Have a cell phone with Geek Squad Protection Plan that needs repair?
Request a replacement online.
Learn more

How to Purchase

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Online

Purchase on BestBuy.com when you place any qualifying products into your cart and checkout.

Shop Now

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In-Store

Purchase with any qualifying products at Best Buy® locations or anytime within the product's return period.

Find a Store

PLAN FEATURES

DROPS, SPILLS & DEFECTS
(available online and in‑store)
COMPLETE
(available in‑store only)
24/7 SUPPORT*
Call 1 800-GEEKSQUAD for help when you need it.
NORMAL WEAR AND TEAR**
This includes repair costs for normal wear and tear, including defects in materials or workmanship and failures due to dust, internal heat and humidity.
ACCIDENTAL DAMAGE FROM HANDLING**
It happens sometimes. If you drop or spill on your phone in the course of normal use, we'll cover the cost of your repair.
ONE-TIME BATTERY REPLACEMENT**
If the original rechargeable battery fails to hold a charge, we'll replace it.
PIXEL REPAIR AND BURN-IN COVERAGE**
If your pixels start looking weird or a shadow image sticks, we'll get your screen back to pristine.
POWER SURGE REPAIR**
We handle the repair costs for equipment failure due to a power surge or fluctuation.
LOSS AND THEFT***
If your smartphone grows legs and walks away, and by that we're saying it is lost and will never return, you are covered.
 

Download all the details

Geek Squad Protection Brochure (PDF)

How do I get Geek Squad Protection if I didn't buy it when I got my product?
Plans may be purchased if it is within the product specific return policy period, which is printed on the back of your receipt. Simply bring your receipt and phone to the customer service desk of a Best Buy retail store and say you would like to purchase a Geek Squad Protection plan.

How do I transfer my plan to someone else?
The Drops, Spills and Defects plan is transferable to another owner for the product identified by the serial number on the plan. There are no restrictions, provided your plan is valid. Plans cannot be transferred to another product, however. You can transfer your plan to another person during the plan's coverage period, as long as the plan does not have an open claim. For more assistance call 1-800-GeekSquad (1-800-433-5778) or visit your local Best Buy store. Transfers must be completed by the original owner. Loss and Theft coverage is not transferable.

How soon until I can use Geek Squad Protection?
You can use it immediately. There is no need to register and we can take care of your request at anytime.

What if I dropped my cell phone walking to work?
Ouch! If you have our Advanced Geek Squad Protection Plan with Accidental Damage from Handling coverage, it'll be covered. However, we don't cover phones that fall from significant heights such as decks, balconies and windows. Plans also don't cover physical abuse like smashing a phone.

Do I need to do anything special if I get my phone serviced or replaced?
If you've received a replacement device as part of a service and have Loss and Theft protection, you will need to write down the serial or IMEI number of the replacement device for your records. The serial or IMEI number of the new device will be needed if you need to submit a Loss and Theft claim.

My phone was lost or stolen, how do I make a claim?
After filing a police report, if needed, and suspending your service with your carrier to prevent unauthorized use, we will work with you to get a replacement phone to you. Having the brochure and receipt you got when you bought the plan will make filing the claim easier. To make the claim, call us at 1-866-205-4388 between 8 a.m. and 8 p.m. CST. All claims must be filed within 60 days of the precipitating incident. Learn more about what you'll need to file a claim.