Mobile Phones
Geek Squad® Protection

Do you feel naked when your mobile phone is out of commission? Stay in service with Geek Squad Protection. You'll get up to two years of in-store support including protection for the everyday wear and tear and those times when you accidentally drop your phone on the sidewalk. And we'll always be standing by to keep you talking, texting and communicating on your cell phone for a long time to come.

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Have an mobile phone with Geek Squad Protection that needs repair? Request a replacement online.
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How to Purchase

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Online

Purchase on BestBuy.com when you place any qualifying products into your cart and checkout.

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In-Store

Purchase with any qualifying products at Best Buy® locations or anytime within the product's return period.

Find a Store

PLAN FEATURES

STANDARD PLAN
(available online and in‑store)
ADVANCED PLAN
(available online and in‑store)
24/7 SUPPORT*
Call 1 800-GEEKSQUAD for help when you need it.
NORMAL WEAR AND TEAR
This includes repair costs for normal wear and tear, including defects in materials or workmanship and failures due to dust, internal heat and humidity.
ACCIDENTAL DAMAGE FROM HANDLING**
It happens sometimes. If you drop or spill on your phone in the course of normal use, we'll cover the cost of your repair.
(Claim limits and service fees may apply)
 
ONE-TIME BATTERY REPLACEMENT**
If the original rechargeable battery fails to hold a charge, we'll replace it. (Claim limits and fees may be applicable)
PIXEL REPAIR AND BURN-IN COVERAGE
If your pixels start looking weird or a shadow image sticks, we'll get your screen back to pristine.
POWER SURGE REPAIR
We handle the repair costs for equipment failure due to a power surge or fluctuation.

Download all the details

Geek Squad Protection Brochure (PDF)

How do I purchase Geek Squad Protection after I've purchased my product?
Geek Squad Protection plans may be purchased if it is within the product specific return policy period (located on the back of your receipt). Simply bring your receipt to the customer service desk of a Best Buy retail store and state that you would like to purchase the Geek Squad Protection plan.

How do I transfer Geek Squad Protection to someone else?
Any plan is transferable to another owner for the product identified by the serial number on the plan. There are no restrictions, provided your plan is valid, however a plan cannot be transferred to another product. You can transfer your plan to another consumer during the plan's coverage period, as long as the plan does not have an open claim. For more assistance call 1-800-GeekSquad (1-800-433-5778) or visit your local Best Buy store. Transfers must be completed by the original owner.

How soon until I can use Geek Squad Protection?
You can use it immediately. There is no need to register and we can take care of your request at any local Geek Squad Precinct at your nearest Best Buy store.

How do I know if my product qualifies as a "lemon?"
When a third repair is requested for the same defect outside the manufacturer's warranty period, rather than fixing it, we will provide a replacement product of like kind and quality that's of comparable performance. See full Terms and Conditions for details.

What if I dropped my cell phone walking to work?
Ouch! If you have our Advanced Geek Squad Protection Plan with Accidental Damage from Handling coverage, it'll be covered. However, we don't cover units that fall from extreme heights such as decks, balconies and window or physical abuse like smashing it.