Purchase on BestBuy.com when you place any qualifying products into your cart and checkout.
Purchase with any qualifying products at Best Buy® locations or anytime within the product's return period.
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How do I purchase Geek Squad Protection after I've purchased my product?Geek Squad Protection plans may be purchased if it is within the product specific return policy period (located on the back of your receipt). Simply bring your receipt to the customer service desk of a Best Buy retail store and state that you would like to purchase the Geek Squad Protection plan.
How do I transfer Geek Squad Protection to someone else?Any plan is transferable to another owner for the product identified by the serial number on the plan. There are no restrictions, provided your plan is valid, however a plan cannot be transferred to another product. You can transfer your plan to another consumer during the plan's coverage period, as long as the plan does not have an open claim. For more assistance call 1-800-GeekSquad (1-800-433-5778) or visit your local Best Buy store. Transfers must be completed by the original owner.
How soon until I can use Geek Squad Protection?You can use it immediately, there is no need to register. For most major appliances repairs under Geek Squad Protection, we will come to you. To request an in-home repair on major appliances you can schedule online (subject to availability in your area) or by calling 1-800-GeekSquad.
How do I know if my product qualifies as a "lemon?"When a third repair is requested for the same defect outside the manufacturer's warranty period, rather than fixing it, we will provide a replacement product of like kind and quality that's of comparable performance. See the full Terms and Conditions for details.
What if all of my food goes rotten because my refrigerator is broken?Looks like you're going to be hungry. Just kidding. You're in luck, we will cover up to $200 in food lost from a refrigerator or freezer outage.
What if my pile of laundry keeps getting bigger while my washer is being repaired?If you purchased your Geek Squad Protection plan on the washer before July 5, 2014, we can help that pile get smaller with $25 in laundry money. We understand you want to make sure you have that special outfit clean in time for the party and are just trying to be helpful.
* Some services may require an in-home visit scheduled and performed during regular business hours.
For specific plan benefits and a complete description of the scope and limitations of coverage, please refer to the actual plan terms and conditions. Additional terms and conditions apply. A service order disclaimer may need to be signed to obtain repairs. You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer's warranty or the plan's terms and conditions, the diagnosis fee will be refunded to you. Some services may require an in-home visit scheduled and performed during regular business hours.