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Gaming
Geek Squad® Protection

Game on. And on. And on. With Geek Squad® Protection, the gaming never stops because we're here 24/7 to serve and protect your game console from the normal wear and tear, power surges, even scratched disks. Up to four years of in-store service has you covered. If a device breaks, we'll fix it. If you get a lemon, we'll replace it. We even have a plan that will protect your handheld device from accidental damage. With Geek Squad Protection, you're a winner every time.

How to Purchase

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Online

Purchase on BestBuy.com when you place any qualifying products into your cart and checkout.

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In-Store

Purchase with any qualifying products at Best Buy locations or anytime within the product's return period.

Find a Store

PLAN FEATURES

STANDARD PLAN
(available online and in‑store)		ADVANCED PLAN
(handheld gaming systems only)
24/7 SUPPORT*
Call 1 800-GEEKSQUAD or contact us for help when you need it.
NORMAL WEAR AND TEAR
This includes repair costs for normal wear and tear, including defects in materials or workmanship and failures due to dust, internal heat and humidity.
ACCIDENTAL DAMAGE FROM HANDLING
It happens sometimes. If you drop or spill on your portable gaming device in the course of normal use, we'll cover the cost of your repair.		 
ONE-TIME BATTERY REPLACEMENT
If the original rechargeable battery fails to hold a charge, we'll replace it.		 
PIXEL REPAIR AND BURN-IN COVERAGE
If your pixels start looking weird or a shadow image sticks, we'll get your screen back to pristine.
CONTROLLER COVERAGE
If it goes bust, we’ll provide a one-time replacement. Includes Accidental Damage from Handling for any controller inside console box at time of purchase.		 
NO LEMON POLICY**
If your product requires three qualified repairs during the life of your plan, we'll replace it with a comparable one.
POWER SURGE REPAIR
We handle the repair costs for equipment failure due to a power surge or fluctuation.
FULL PARTS AND LABOR
We'll protect you from parts and labor costs to keep your gadget working like new for the life of your plan.

Download all the details

Gaming Brochure (PDF)
Gaming Coverage (PDF)

How do I purchase Geek Squad Protection after I've purchased my product?
Geek Squad Protection plans may be purchased if it is within the product specific return policy period (located on the back of your receipt). Simply bring your receipt to the customer service desk of a Best Buy retail store and state that you would like to purchase the Geek Squad Black Tie Protection plan.

How do I transfer Geek Squad Protection to someone else?
Any plan is transferable to another owner for the product identified by the serial number on the plan. There are no restrictions, provided your plan is valid, however a plan cannot be transferred to another product. You can transfer your plan to another consumer in the Service Plan Portal, at any time during the plan's coverage period, as long as the plan does not have an open claim. For more assistance call 1-800-GEEKSQUAD (1-800-433-5778) or visit your local Best Buy store. Transfers must be completed by the original owner.

How soon until I can use Geek Squad Protection?
You must allow 4 - 5 business days after your purchase for the item to complete the full sales cycle and be available for registration on the Service Plan Portal. If the sufficient amount of time has passed and you're still getting an error message, please double-check the Plan Number and other information on your receipt.

How do I know if my product qualifies as a "lemon?"
If your product requires any three qualified repairs during the life of your plan, we'll turn that lemon into lemonade by replacing it with a comparable one. See full Terms and Conditions for details.

What if I spill liquid on my DS Lite?
Listen, butterfingers. We cover damage from accidental spills. However, we don't cover submersion.

* Some services may require an in-home visit scheduled and performed during regular business hours.

** For specific plan benefits, PLEASE refer to THE ACTUAL plan terms and conditions. Additional terms and conditions apply. Please refer to the actual plan terms and conditions for a complete description of the scope and limitations of coverage. A service order disclaimer may need to be signed to obtain repairs. You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer's warranty or the plan's terms and conditions, the diagnosis fee will be refunded to you. Some services may require an in-home visit scheduled and performed during regular business hours.