Purchase on BestBuy.com when you place any qualifying products into your cart and checkout.
Purchase with any qualifying products at Best Buy® locations or anytime within the product's return period.
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How do I purchase Geek Squad Protection after I've purchased my product?Geek Squad Protection plans may be purchased if it is within the product specific return policy period (located on the back of your receipt). Simply bring your receipt to the customer service desk of a Best Buy retail store and state that you would like to purchase the Geek Squad Protection plan.
How do I transfer Geek Squad Protection to someone else?Any plan is transferable to another owner for the product identified by the serial number on the plan. There are no restrictions, provided your plan is valid, however a plan cannot be transferred to another product. You can transfer your plan to another consumer during the plan's coverage period, as long as the plan does not have an open claim. For more assistance call 1-800-GeekSquad (1-800-433-5778) or visit your local Best Buy store. Transfers must be completed by the original owner.
How many times a week can I contact Geek Squad with issues?Until the padding on your fingers wear out. Contact us day or night 24/7/365 at 1-800-GeekSquad, or visit us at your local Precinct at Best Buy during normal business hours.
Where do I find my Geek Squad Protection number?You'll find the number on your original receipt. If you've lost your receipt give us a call.
How soon until I can use Geek Squad Protection?You can use it immediately. There is no need to register and we can take care of your request at any local Geek Squad Precinct at your nearest Best Buy store.
How do I know if my product qualifies as a "lemon?"If your product requires any three qualified repairs during the life of your plan, we'll turn that lemon into lemonade by replacing it with a comparable one. See full Terms and Conditions for details.
What if I accidentally dropped my computer on the ground?No worries if you have our Advanced Geek Squad Protection Plan with Accidental Damage from Handling coverage, it'll be covered. However, we don't cover units that fall from extreme heights such as decks, balconies and windows or physical abuse like smashing it.
What if I dropped my notebook walking to class?Ouch! If you have our Advanced Geek Squad Protection Plan with accidental damage from handling coverage, it'll be covered also.
What if my computer is infected with a virus?If you are having an issue that you believe is related to a virus, you can call us at 1-800-GeekSquad (1-800-433-5778) or Chat With an Agent. They will do some quick troubleshooting, diagnose the problem, and recommend the best solution. This may require a solution that may not be covered by your Geek Squad Protection Plan such as software related issues or virus removal.
* Some services may require an in-home visit scheduled and performed during regular business hours.
** For specific plan benefits and a complete description of the scope and limitations of coverage, please refer to the actual plan terms and conditions. Additional terms and conditions apply. A service order disclaimer may need to be signed to obtain repairs. You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer's warranty or the plan's terms and conditions, the diagnosis fee will be refunded to you. Some services may require an in-home visit scheduled and performed during regular business hours.