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Computing
Geek Squad® Protection

Compute with confidence. Geek Squad Protection has you covered. We'll repair your gear whether something goes wrong or if you have accidental damage from handling (optional on laptops, netbooks and tablets only.) And if you get a lemon, we'll replace it with a comparable model. Plus we'll ease your mind with 24/7 phone and web support. Our job is to protect and serve, and we're always on duty.

Laptop, tablet and e-reader coverage is available as one-, two- or three-year plans.

Desktop, monitor and printer coverage is available as two- or four-year plans.

How to Purchase

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Online

Purchase on BestBuy.com when you place any qualifying products into your cart and checkout.

Shop Now

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In-Store

Purchase with any qualifying products at Best Buy locations or anytime within the product's return period.

Find a Store

PLAN FEATURES

STANDARD PLAN
(available online and in‑store)		ADVANCED PLAN
(laptops, netbooks tablets only)
24/7 SUPPORT*
Call 1 800-GEEKSQUAD or contact us for help when you need it.
NORMAL WEAR AND TEAR
This includes repair costs for normal wear and tear, including defects in materials or workmanship and failures due to dust, internal heat and humidity.
ACCIDENTAL DAMAGE FROM HANDLING
It happens sometimes. If you drop or spill on your laptop, netbook, or tablet in the course of normal use, we'll cover the cost of your repair.		 
ONE-TIME BATTERY REPLACEMENT
If the original rechargeable battery in your laptop, netbook or tablet fails to hold a charge, we'll replace it.
PIXEL REPAIR AND BURN-IN COVERAGE
If your pixels start looking weird or a shadow image sticks, we'll get your screen back to pristine.
NO LEMON POLICY**
If your product requires any three qualified repairs during the life of your plan, we'll replace it with a comparable one.
POWER SURGE REPAIR
We handle the repair costs for equipment failure due to a power surge or fluctuation.
FULL PARTS AND LABOR
We'll protect you from parts and labor costs to keep your gadget working like new for the life of your plan.

Download all the details

Computers Brochure (PDF)
Desktops, Monitors & Printers Coverage (PDF)
Laptops, Netbooks & Tablets Coverage (PDF)

How do I purchase Geek Squad Protection after I've purchased my product?
Geek Squad Protection plans may be purchased if it is within the product specific return policy period (located on the back of your receipt). Simply bring your receipt to the customer service desk of a Best Buy retail store and state that you would like to purchase the Geek Squad Protection plan.

How do I transfer Geek Squad Protection to someone else?
Any plan is transferable to another owner for the product identified by the serial number on the plan. There are no restrictions, provided your plan is valid, however a plan cannot be transferred to another product. You can transfer your plan to another consumer in the Service Plan Portal, at any time during the plan's coverage period, as long as the plan does not have an open claim. For more assistance call 1-800-GEEKSQUAD (1-800-433-5778) or visit your local Best Buy store. Transfers must be completed by the original owner.

How many times a week can I contact Geek Squad with issues?
Until the padding on your fingers wear out. Contact us day or night 24/7.

Where do I find my Geek Squad Protection number?
You'll find the number on your original receipt. If you've lost your receipt give us a call.

How soon until I can use Geek Squad Protection?
You must allow 4 - 5 business days after your purchase for the item to complete the full sales cycle and be available for registration on the Service Plan Portal. If the sufficient amount of time has passed and you're still getting an error message, please double-check the Plan Number and other information on your receipt.

How do I know if my product qualifies as a "lemon?"
If your product requires any three qualified repairs during the life of your plan, we'll turn that lemon into lemonade by replacing it with a comparable one. See full Terms and Conditions for details.

What if I accidentally dropped my computer on the ground?
We cover accidental damage. But, come on now, don't be purposefully smashing it on the ground and calling us. We can smell a rat.

What if I dropped my notebook walking to class?
Ouch! If you have our Advanced Geek Squad Protection Plan with accidental damage from handling coverage, it'll be covered. However, we don't cover units that fall from extreme heights such as decks, balconies and windows.

What if my computer is infected with a virus?
If you are having an issue that you believe is related to a virus, you can call us at 1-800-GEEKSQUAD (1-800-433-5778) or Chat With an Agent. They will do some quick troubleshooting, diagnose the problem, and recommend the best solution. This may require a solution that may not be covered by your Geek Squad Protection Plan such as software related issues or virus removal.

* Some services may require an in-home visit scheduled and performed during regular business hours.

** For specific plan benefits, PLEASE refer to THE ACTUAL plan terms and conditions. Additional terms and conditions apply, please refer to the actual plan terms and conditions for a complete description of the scope and limitations of coverage. A service order disclaimer may need to be signed to obtain repairs. You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer's warranty or the plan's terms and conditions, the diagnosis fee will be refunded to you. Repairs or replacements will be performed at our discretion by a Best Buy service center, in-home technician or an authorized third party provider.