protection Coverage for

Cell Phones

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One-Time Replacement of the Original Battery

Call PartStore® at 1-866-933-5552 or make a reservation to visit a store and we will help order a replacement battery.

Loss & Theft Protection

If you purchased Loss & Theft protection and need to start a claim, call us at 1-866-205-4388. Agents are available from 8am - 8pm CST. All claims must be filed within 60 days of incident.

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Geek Squad Protection Plan*

  • Drops, Spills and Cracks
    You are covered for Accidental Damage from Handling (ADH).
  • Wear & Tear
    We cover defects in materials, workmanship and failures such as those due to dust, internal heat and humidity.
  • Mechanical Failure
    Get continued coverage on defects after the manufacturer’s warranty ends.
  • One Battery Replacement**
    If the original rechargeable battery fails to hold a charge, we'll replace it.
  • Accessories
    We cover any of the accessories that came with your original phone purchase including a home charger, earbuds and more.
  • Geek Squad Complete Protection Plan*

    Includes all the above plus Loss and Theft Protection***
    If your smartphone is lost or stolen, you are covered with the purchase of the Loss and Theft coverage.
  • have more questions? download the details
    brochure terms & conditions

    * This Plan excludes defects that are covered during the manufacturer's warranty period. See the Plan summary on pages 10-11 of the brochure and the complete Plan terms and conditions for further details. This Plan is not available on Apple products. See AppleCare. A Service Fee will apply to all claims where we replace your device or provide you with a gift card for its value and the amount of the Service Fee shall be based on the non-discounted Best Buy® retail price of the covered device at the time of purchase.

    ** Subject to a service fee if we exchange your device with a replacement device or if we issue a gift card for its value.

    *** A Deductible will apply to all Loss and Theft insurance claims and the amount shall be based on the non-discounted Best Buy® retail price of the covered device at the time of purchase. Loss and Theft insurance can also be purchased separately — not part of a Geek Squad Complete Protection Plan. Loss and Theft insurance is provided by AIG. See the summary on page 12 of the brochure for further details.

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