protection Coverage for

Cell Phones

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One-time Replacement of the Original Battery

Call Parts Store® at 1-866-933-5552 or visit a store and we will help order a replacement battery.

Loss & Theft Protection

To start your claim, call us at 1-866-205-4388. Agents are available from 8am - 8pm CST. All claims must be filed within 60 days of incident.

Learn More

You make a reservation to bring your product to a Best Buy store, or start a claim over the phone at 1-800-433-5778.

We will diagnose your device and get your repair rolling.

We wrap up your claim and get your device back in your hands.

Geek Squad Protection Plan Details

  • DROPS, SPILLS AND DEFECTS
    If you drop or spill on your device in the course of normal use, we'll cover the cost of your repair.
  • ONE-TIME BATTERY REPLACEMENT
    If the original rechargeable battery fails to hold a charge, we'll replace it.
  • NORMAL WEAR AND TEAR PLUS DEFECTS
    We fix defects in materials, workmanship and failures such as those due to dust, internal heat and humidity.
  • ONE-TIME BATTERY REPLACEMENT
    If the original rechargeable battery fails to hold a charge, we'll replace it.
  • PIXEL REPAIR AND BURN-IN COVERAGE
    If your pixels start looking weird or a shadow image sticks, we'll get your screen back to pristine.
  • POWER SURGE REPAIR
    We handle the repair costs for equipment failure due to a power surge or fluctuation.
  • Loss and Theft*
    If your smartphone is lost or stolen, you are covered.
  • have more questions? download the details
    download the brochure geek squad protection terms & conditions

    Claim Limits
    There is a limit of 3 claims within a rolling 24 months for claims relating to the Drops, Spills and Defects coverage. If the claim is for Loss and Theft, there is a claim limit of 2 claims within a rolling 12 months.

    Geek Squad® Protection Plans must be purchased with the product or within 14 days by visiting a store. A Service Fee will apply to all claims and the amount shall be based on the non-discounted Best Buy retail price of the covered device at the time of purchase. This Plan excludes the following from coverage: accessories, defects that are covered during the manufacturer’s warranty period, defects or damage caused by abuse, misuse or complete liquid submersion. Coverage for Drops and Spills is also referred to as Accidental Damage from Handling (ADH). Please refer to the actual terms and conditions for a complete description of the limitations of each.

    *A deductible will apply to all Loss and Theft insurance claims and the amount shall be based on the non-discounted Best Buy retail price of the covered device at the time of purchase. Loss and Theft insurance can also be purchased separately - not part of a Geek Squad Complete Protection Plan. Loss and Theft insurance is provided by AIG. Please refer to the Insurance Certificate of Coverage for details. Loss and Theft insurance is not available in North Dakota. For claims and information on your Loss and Theft protection, call 1-866-205-4388 between 8am - 8pm CST. All claims must be filed within 60 days of incident.

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