How do I purchase Geek Squad Black Tie Protection after I’ve purchased my product?
Geek Squad Black Tie Protection plans may be purchased if it is within the product specific return policy period (located on the back of your receipt). Simply bring your receipt to the customer service desk of a Best Buy retail store and state that you would like to purchase the Geek Squad Black Tie Protection plan.
How do I transfer Geek Squad Black Tie Protection to someone else?
Any plan is transferable to another owner for the product identified by the serial number on the plan. There are no restrictions, provided your plan is valid, however a plan cannot be transferred to another product. You can transfer your plan to another consumer in the Service Plan Portal, at any time during the plan's coverage period, as long as the plan does not have an open claim. For more assistance call 1-800-GEEKSQUAD (1-800-433-5778) or visit your local Best Buy store. Transfers must be completed by the original owner.
How many times a week can I contact Geek Squad with issues?
Until the padding on your fingers wear out. Contact us day or night 24/7.
Where do I find my Geek Squad Black Time Protection number?
You’ll find the number on your original receipt. If you’ve lost your receipt give us a call.
How soon until I can use Geek Squad Black Tie Protection?
You must allow 4 - 5 business days after your purchase for the item to complete the full sales cycle and be available for registration on the Service Plan Portal. If the sufficient amount of time has passed and you're still getting an error message, please double-check the Plan Number and other information on your receipt.
How do I know if my product qualifies as a “lemon?”
If three qualified service repairs have been completed on an individual product and we determine that it requires a fourth qualified repair, we’ll turn that lemon into lemonade. See full Terms and Conditions for details.
What if I accidentally dropped my computer on the ground?
We cover accidental damage. But, come on now, don’t be purposefully smashing it on the ground and calling us. We can smell a rat.
What if I dropped my notebook walking to class?
Ouch! If you have our Advanced Geek Squad Protection Plan with accidental damage from handling coverage, it'll be covered. However, we don't cover units that fall from extreme heights such as decks, balconies and windows.
What if I don’t use my Geek Squad Black Tie Protection plan?
If your standard or advanced plan goes unused, get double Reward Zone® program points on the original plan purchase price by calling 1-800-GEEKSQUAD.
What if my computer is infected with a virus?
If you are having an issue that you believe is related to a virus, you can call us at 1-800-GEEKSQUAD (1-800-433-5778) or Chat With an Agent. They will do some quick troubleshooting, diagnose the problem, and recommend the best solution. This may require a solution that may not be covered by your Geek Squad Black Tie Protection Plan such as software related issues or virus removal.
