We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
Geek Squad follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:
Geek Squad is a subsidiary of Best Buy Co., Inc. the parent company of the Best Buy Companies, and as such, if you provide information to any of the businesses, stores or Web sites owned or operated by Best Buy, this information may be combined or shared among current or future Best Buy Co., Inc. entities and subsidiaries. The Best Buy Companies operate businesses, retail stores and Web sites under the names Best Buy (BestBuy.com), Best Buy Mobile, (BestBuyMobile.com), Future Shop (FutureShop.ca), Best Buy Canada (BestBuyCanada.ca), Magnolia Audio Video (Magnoliaav.com), Geek Squad (GeekSquad.com), Pacific Sales (PacificSales.com), Speakeasy, (Speakeasy.net), Audio Visions (Avisions.com), Best Buy China (BestBuy.com.cn), Jiangsu Five Star Appliance Co. (Five-Star.cn), Napster (Napster.com) among others.
As part of your interaction with Geek Squad, we may collect personal information such as:
We may also collect demographic information, including age, personal interests and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
We use the personal information you provide for purposes including, but not limited to:
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your Wish List.
Information from Third Parties
Geek Squad obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.
We use a single sign-on services that allows you to sign into your account using your third-party social networking login credentials such as your Facebook or Twitter accounts. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site from and interact with your friends. You may also access certain profile information from your third-party social network profile such as friends, profile picture etc
Geek Squad does not sell, rent or trade your personal information to third parties.
We may need to share your personal information within the Best Buy Companies. These companies may use this information to offer you products and services that may be of interest to you.
In addition, Geek Squad may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
Geek Squad may also share your personal information with companies who have referred you to Geek Squad for goods and services, or have provided space in their store locations for Geek Squad to offer its goods and services, or have allowed Geek Squad to have a presence on their web sites.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.
Geek Squad communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.
Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances (Note – Geek Squad marketing communications are managed through Best Buy):
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
Geek Squad will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.
Geek Squad wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-mail information:
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.
Whether you are receiving services, shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Geek Squad cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Please note: While Geek Squad is able to protect personal information that is provided during the course of business, Geek Squad cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.
Geek Squad offers remote access service to assist in diagnosing and resolving system issues. This process allows a Geek Squad Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a Geek Squad Agent to log into your computer which may contain personal information. A Geek Squad Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Safe Shopping Policy on GeekSquad.com
We use a variety of information security measures to protect your online transactions with us. The Geek Squad Buy Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.
Choosing a Personal Password on GeekSquad.com
When you create an account on GeekSquad.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
Geek Squad uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information. However, you do have the option of saving your RewardZone membership ID in the cookie so it is easy to remember next time; this option will be found under My Account.
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Geek Squad site.
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.
Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps Geek Squad understand how visitors use our Web site.
Third Party Ad Providers and Interest-Based Advertising
We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.
To learn more about interest-based advertising and your privacy, including opting out of such advertising, visit our partner's site, Atlas Solutions. We may partner with other companies to provide interest-based advertising, both on and off Geeksquad.com. In these situations, we will notify you of the advertising and give you the opportunity to opt-out of these activities.
Widgets support functions that require that you disclose certain personally identifiable information given the user's choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. In some instances, these widgets are a link to another site.
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
We adhere to the U.S.-EU Safe Harbor Framework ("Safe Harbor Framework") Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement, and are registered with the U.S. Department of Commerce's Safe Harbor Program. http://export.gov/safeharbor.
Best Buy Co, Inc. is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices.
As part of our participation in the Safe Harbor Framework, we have agreed to use TRUSTe to resolve disputes relating to our compliance with the Framework. If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet at http://watchdog.truste.com/pvr.php?page=complaint&url=http://www.geeksquad.com/policy-for-privacy.aspx. TRUSTe will then serve as a liaison with us to resolve your concern. Fax at 415-520-3420, or mail at Watchdog Complaints, TRUSTe, 55 2nd Street, 2nd Floor, San Francisco, CA, USA 94105.
If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company.
For information about TRUSTe or the operation of TRUSTe's dispute resolution process, see http://www.truste.org/consumers/watchdog_complaint.php or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English.
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
Changes as of last revision relate to adding a link to the Department of Commerce website and being a licensee of the TRUSTe Privacy Program.
Last revision date: 02.08.2011