Privacy Policy

OUR PRIVACY COMMITMENT TO OUR CUSTOMERS

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices. Geek Squad follows these privacy principles both online and offline in the collection, use, security, and sharing of customer information:

  • NOTICE - When we ask for your personal information, we will tell you why we need it and what we will do with it.
  • CHOICE - When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
  • SECURITY - We will use reasonable security measures to protect the personal information we receive from you.
  • SHARING - When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

Geek Squad is a subsidiary of Best Buy® Co., Inc., the parent company of the Best Buy Companies (“Best Buy”), and as such, if you provide information to any of the businesses, stores or Web sites owned or operated by Best Buy, this information may be combined or shared among current or future Best Buy Co., Inc., entities and subsidiaries and will be governed by each of their privacy policies, as applicable. The Best Buy Companies operate businesses, retail stores, and Web sites under the following names, including without limitation, Best Buy, Best Buy Mobile, Future Shop, Best Buy Canada, Magnolia Audio Video, Geek Squad, Pacific Sales and Jiangsu Five Star Appliance Co., among others.

GEEK SQUAD PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for Geek Squad retail stores, Geeksquad.com (the “Geek Squad Web site”), and all other locations, occasions, or events where your personal information is collected by, or on behalf of, Geek Squad. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the Geek Squad.com site. Our Web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the Geek Squad trademark. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share, and secure your information.

INFORMATION COLLECTED BY GEEK SQUAD

As part of your interaction with Geek Squad, we may collect personal information such as:

  • Contact information, including name, mailing address, phone number and e-mail address
  • Purchase information, including credit card number, billing and/or shipping information

We may also collect demographic information, including age, personal interests, and product preferences.

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:

  • Schedule an appointment for services
  • Bring in your product for service
  • Purchase products or services
  • Set up an account online
  • Schedule a delivery or an installation
  • Join the My Best Buy loyalty program
  • Participate in a sweepstakes, promotion or survey
  • Contact us with a question or concern
  • Participate in other activities with Geek Squad

Store Cameras
Our stores may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our business.

USES OF YOUR PERSONAL INFORMATION

We use the personal information you provide for purposes including, but not limited to:

  • Fulfilling requests for products, services or information
  • Tracking and confirming online orders
  • Delivering or installing products
  • Managing our My Best Buy™ loyalty program
  • Providing customer services
  • Administering sweepstakes, promotions or surveys
  • Offering new products and services
  • Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed, or as described elsewhere within this Policy

PERSONAL INFORMATION PROVIDED TO GEEK SQUAD FROM THIRD PARTIES

Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your Wish List.

Information from Third Parties
Geek Squad obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.

Single Sign-On
We use a single sign-on service that allows you to sign into your account using your third-party social networking login credentials such as your Facebook or Twitter accounts. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site and interact with your friends. You may also access certain profile information from your third-party social network profile such as friends, profile picture, etc.

SHARING OF PERSONAL INFORMATION

Geek Squad does not sell, rent or trade your personal information to third parties.

We may share your personal information within the Best Buy Companies. These companies may use this information to offer you products and services that may be of interest to you.

In addition, Geek Squad may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

  • Fulfilling customer orders
  • Sending Geek Squad marketing communications
  • Delivering packages
  • Scheduling and performing installations
  • Servicing products
  • Maintaining our My Best Buy™ loyalty program
  • Fulfilling subscription services
  • Conducting research, analysis or administering surveys
  • Sending regular mail and e-mail on behalf of Geek Squad
  • Processing credit card payments
  • Providing chat functions

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

Geek Squad may also share your personal information with companies who have referred you to Geek Squad for goods and services, or have provided space in their store locations for Geek Squad to offer its goods and services, or have allowed Geek Squad to have a presence on their web sites.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. You will be notified via email and/or a prominent notice on our applicable Web site(s) of any change in ownership, as well as any choices you may have regarding your personal information.

Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information. Upon your request, we will endeavor to remove content or personal information posted by you from our bulletin board, blog, chat room, community forum, comment about a product, or any other public forum on this Web site or any of our online services, online applications or mobile applications. In some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why. Please note: Even if we are able to anonymize or make your content or information no longer visible, removal does not ensure complete or comprehensive removal of your content or personal information from the internet as third parties may retain screen shots of Best Buy web pages (e.g., cache files).

We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@geeksquad.com.

At times we may partner with a third party to create a site that may look as if you are on a Geeksquad.com page. These sites may be co-branded or may have the look and feel of being on our Web site. However, the information collected on these pages may not be covered under the Geek Squad Privacy Policy. We will provide notice on these sites and post the privacy policy that is applicable to the information collected on these pages.

CHOICES REGARDING YOUR PERSONAL INFORMATION

Geek Squad communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.

Once you provide your personal information, we may contact you through direct mail, e-mail, or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages), we will require your express consent by requesting that you opt in.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances (Note – Geek Squad marketing communications are managed through Best Buy):

  • Follow the directions on an e-mail or direct mail marketing communication you receive from us.
  • Call 1-888-BEST BUY (1-888-237-8289) with your request and current contact information.
  • Send an e-mail with your request and current contact information to: PrivacyManager@bestbuy.com
  • Send a letter with your request and current contact information to: Best Buy Corporate Campus, Attn: Customer Care/Privacy, 7601 Penn Avenue, South, Richfield, MN 55423-3645
  • For mobile marketing, you may opt out by following the instructions provided in the text messages you receive.

If you send an e-mail or letter request, please be sure to include your full name, address, phone number, and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

Geek Squad will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing, and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

  • 10 business days for e-mails
  • 30 business days for direct mail and phone

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.

UPDATING YOUR PERSONAL INFORMATION

Geek Squad wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number, and/or e-mail information, or deactivate your account:

  • Call: 1-800-GEEK SQUAD (1-800-433-5778)
  • Send a request to: info@geeksquad.com
  • Send a request to: Geek Squad Attn: Privacy Manager, Mail Stop C-8, 7601 Penn Avenue South, Richfield, MN 55423-3645

If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

SECURITY OF YOUR PERSONAL INFORMATION

Whether you are receiving services, shopping online, or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Geek Squad cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Please note: While Geek Squad is able to protect personal information that is provided during the course of business, Geek Squad cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed up in order to safeguard this information.

REMOTE ACCESS

Geek Squad offers remote access service to assist in diagnosing and resolving system issues. This process allows a Geek Squad Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a Geek Squad Agent to log into your computer which may contain personal information. A Geek Squad Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

Safe Shopping Policy on GeekSquad.com
We use a variety of information security measures to protect your online transactions with us. The Geek Squad Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as order information including your name, address, and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.

Choosing a Personal Password on GeekSquad.com
When you create an account on GeekSquad.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.

ONLINE COOKIES, CLICKSTREAM TECHNOLOGY AND INTEREST-BASED ADVERTISING

Cookies
A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

Geek Squad uses a third party to place cookies on your computer to collect non-personally identifiable information. You do have the option of saving your My Best Buy™ membership ID in the cookie so it is easy to remember next time; this option will be found under My Account.

You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Geek Squad site. For more information about managing cookies, Flash cookies and other automated online information collection, click here.

Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site.

Our websites and mobile applications are not designed to respond to “do not track’ requests from browsers.

Clickstream Technology
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.

Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps Geek Squad understand how visitors use our Web site.

Interest-Based Advertising
To learn more about interest based advertising, click here. You can opt out of interest-based advertising from third party providers who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising at www.aboutads.info/choices.

Widgets
Widgets support functions that require that you disclose certain personally identifiable information given the user's choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. In some instances, these widgets are a link to another site in which case it is governed by the privacy policy of the company providing it.

COLLECTION OF CHILDREN'S PERSONAL INFORMATION

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.

TRUSTE PRIVACY SEAL

Best Buy Co., Inc. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this Web site, www.geeksquad.com and does not cover information that may be collected behind the log-in on our website or information that may be collected through our mobile applications.

If you have questions or complaints regarding our privacy policy or practices, please contact us at info@geeksquad.com. If you are not satisfied with our response you can contact TRUSTe here. Please click here for fax and postal mail information. [TRUSTe's Dispute Resolution process is only available in English.]

CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION

Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

  • Call: 1-800-GEEK SQUAD (1-800-433-5778)
  • Send a communication to: info@geeksquad.com
  • Send a letter to: Geek Squad Attn: Privacy Manager, Mail Stop C-87601, Penn Avenue South, Richfield, MN 55423-3645

PRIVACY POLICY CHANGES

We may need to update our Privacy Policy as Geek Squad and our customers grow and evolve. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

Last revision date: July 24, 2014