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Tuesday, November 26, 2013

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No, Geek Squad Did Not Analyze the Christmas Tree App (Hoax alert)

By Agent Derek M

About three years ago, a message began circulating in cyberspace saying that Geek Squad had discovered a Facebook app called “the Christmas Tree App” and we thought it was “one of the worst viruses ever.” This was a hoax.

At that time Geek Squad reached out through our social media presence and various hoax debunking sites to say that we had never investigated any Christmas-tree-related Facebook apps. Because we never looked into it, we couldn’t have determined the extent to which it could be dangerous to Facebook users.

The problem with internet hoaxes like these are that they flare back up again on occasion. That particular hoax email made the rounds again in 2011, and we reached out again through social media and this blog at that time. While we didn’t hear much about this email hoax last year, it seems to be making a comeback, so we thought it would be a good time to reach out  on this topic again.

Let’s make this clear: Geek Squad has never formally investigated any Facebook app that involved Chrismas trees, nor have we identified it as the source of any infections in any tech cases we have solved. This does not automatically mean that the “Christmas Tree App”, if you find one on Facebook, is ok to use.

As a general rule, if it’s not 100% necessary for you to use an application and you can’t verify that the developer is trustworthy, you will want to do some research before using it. There are a number of approaches users can take to keep from installing nefarious apps on Facebook. Start by looking through the Facebook Security page for tips on keeping your profile information secure.

Any Facebook application that you install or use on your profile has access to your personal information and friends list, so make sure you’re only giving applications and people you trust access to your personal info.

As always, if you are dealing with any undesired computer symptoms, seek help from a computer professional as soon as possible. If you notice any signs of your Facebook account being compromised or sending out messages you didn’t intend to send, it could be a signal that your computer may be infected, and you should seek professional assistance.

Agent Derek has been removing techno-stress from the lives of his Geek Squad clients since 2005. When not providing remote help as an Online Support Agent, he likes to take to the road on a vintage motorcycle for adventures through Ohio country highways.

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Categories: Computing | Facebook | Security Threat Alert

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Thursday, November 14, 2013

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Taking Your Holiday Lights to the Next Level

By Agent Ron G.

The Holidays are nearly here once more. Many of our friends and neighbors are beginning to decorate their home exteriors to celebrate the season, and we Agents are no different. Of course, we also enjoy using our technical know-how to give our holiday displays that extra little bit of added sparkle — using light controllers, sequencers and solid state hard drives to bring it to the next level.

About a year ago, Agent Derek M contributed a series of how-to posts to this blog about setting up outdoor light displays.  While originally written for Halloween light displays, we thought the information might be useful as we prepare our outdoor decorations for the holidays.

Tech Up the Holidays: Building Out Your Light Display (Part 1)
Using a light controller and a PC to choreograph your light display.

Tech Up the Holidays: Building Out Your Light Display (Part 2)
Setting up scheduling and sequencer software used to coordinate your controller and PC.

Tech Up the Holidays: Building Out Your Light Display (Part 3)
Choosing the right lights and integrating sound into your display.

Additionally, here’s Derek’s suggested links for those that want to take their displays to the next level:

WowLights Productions
The lighting and product supplier where he gets a lot of his equipment.

Light-O-Rama
A manufacturer and retailer of advanced lighting systems.

Between Derek’s posts and the links listed above, you now know enough to be dangerous — so get out there and put that knowledge to good use, bringing joy to all the neighborhood kids (and showing up their parents).

Agent Ron G. has been battling the forces of unruly technology run amok since 2001, prior to Geek Squad’s acquisition of Best Buy. When not busy creating video & technical training content for Geek Squad Agents in the field, Agent Ron enjoys home brewing, international travel, sketch writing, and learning how to cook new cuisines.

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Categories: Home Remedies | How To | Technology

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Wednesday, November 6, 2013

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Urban Legends and Facebook Graphic Search: Telling Truth from Fiction

By Agent Ron G.

One of my favorite things about Facebook is that it helps me keep up with my family & friends. I’ve traveled a lot in my life, and lived in other states and overseas — so Facebook allows us to share a little bit in each other’s lives. Whether sharing pictures of kids, trips & pets, or sharing life experiences as they happen, it generally let’s each of us know what’s going on, and helps keep us close.

Mark Twain once said  “A lie can travel half way around the world while the truth is putting on its shoes.” Never has this been easier than online — especially when it comes to fears of others infringing on their privacy. I was taking a spin through my Facebook feed not long ago and ran across this post from a few of my friends:

Hello to all of you who are on my list of contacts of Facebook. I would like to ask a favor of you…. You may not know that Facebook has changed its privacy configuration once again. Thanks to the new “Graphic app”, any person on FB anywhere in the world can see our photos, our “likes” and our “comments”. During the next two weeks, I am going to keep this message posted and I ask you to do the following and comment “DONE”. Those of my friends who do not maintain my information in private will be eliminated from my list of friends, because I want the information I share with you, my friends, to remain among my friends and not be available to the whole world. I want to be able to publish photos of my friends and family without strangers being able to see them, which is what happens now when you choose “like” or “comment”. Unfortunately we cannot change this configuration because FB has made it like this.

  1. So, please, place your cursor over my photo that appears in this box (without clicking) and a window will open.
  2. Now move the cursor to the word “Friends”, again without clicking and then on “Settings”.
  3. Un-check “Life Events” and “Comments and Like”. That way my activity with my family and friends will no longer be made public.
  4. Now, copy and paste this text on your own wall (do not “share” it!). Once I see it published on your page, I will un-check the same.

Thanks for helping me out with this!!

Now, the kneejerk reaction to something like that is fear — followed by reposting of the same message, and an almost automatic following of whatever advice is given in the post… which got me thinking. This seems somewhat conspiracy theorist territory to me — so I needed to check it out.

How did I do that? By simply copying a segment of the text and Googling it — along with the word “Scam”. And just like that — BINGO! We have a confirmation: it’s simply yet another online urban legend.

New privacy concerns about Facebook seem to surface every time they change their platform in any way. This message contains some inaccuracies and construes the recent changes FB made to their search capability as a feature allowing strangers to see things we just as soon they didn’t. I discovered the new Graphic Search works the same as all other Facebook functionality – it is controlled by the sharing settings you set in the Privacy Settings and Tools section of the site.

First thing I discovered is that there is no “Graphic app.” I assume the message is referring to Facebook’s new Graphic Search capability because that is the only recent upgrade of the platform to use the term “Graphic.” The fact is Graphic Search just makes it easier for users to find content on Facebook using regular language-based search and some added filters. As a more effective search engine, it makes it easier for users to find content that they would have had to spend a little more time digging around for in the past. But it is not searching content that wasn’t available to users already.

More good information about Graphic Search is available from Facebook here.

If you, like my friends, are concerned with who can see content from or about you on Facebook, then go to the Privacy Shortcuts menu in the toolbar in the upper-right-hand-corner of your FB feed page (the padlock image) and adjust your settings accordingly. (check out this article about managing your privacy on Facebook on Graham Cluley’s security blog. )

How can you avoid being taken in by scammers like this in the future? Well, if something sounds too good to be true (or too horrible, for that matter), head over to www.snopes.com and look it up there (or type “Snopes” and whatever the topic is in your search bar). Chances are, you’ll find out that it wasn’t actually true — and you can avoid the embarrassment that often follows.

Agent Ron G. has been battling the forces of unruly technology run amok since 2001, prior to Geek Squad’s acquisition of Best Buy. When not busy creating video & technical training content for Geek Squad Agents in the field, Agent Ron enjoys home brewing, international travel, sketch writing, and learning how to cook new cuisines.

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Categories: Computing | Facebook | How To | Security Threat Alert | Technology

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Wednesday, October 23, 2013

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Storage Drive Failure on 2012-2013 MacBook Air Laptops (and a Fix)

By Agent Ryan S.

If you own an Apple MacBook Air laptop sold between June 2012 and June 2013, you should know that flash storage drives in those particular models occasionally fail – and that Apple has issued a press release saying they will replace all affected drives free of charge.

To help users determine if their drive is affected, Apple has created a firmware update for MacBook Air users. For instructions on how to run the firmware update, visit the Replacement Program page on the Apple website here. (Go ahead and do this… We’ll wait.)

So, you ran the firmware update and found your machine is affected? Then you have no time to waste – it’s essential that you back up your data to the Cloud or an external drive immediately. (The drive failure is unpredictable and we’d hate to see you lose any of those pics or files on your machine.)

We recommend you keep your data backed up regularly until you can get the flash drive replaced. Not sure how to do this? Check the following link for more details: http://www.apple.com/support/backup/. Our Agents can also help you figure out the right data backup solution and routine as well to help ensure your data is never in danger of being lost forever.

Note: If your computer needs to have the drive replaced, don’t install updates or new software, and use the computer as little as possible. Such actions could destabilize the drive and you could end up losing your data.

The good news? Apple (or an Apple Authorized Service Provider, like Geek Squad) will replace the drive free of charge. If your MacBook Air is part of this recall, bring it in to the nearest Geek Squad Precinct. Our Agents will ship it off to Geek Squad City – the largest computer repair location in the world – to replace the drive as part of this program. (For more details, give us a call at 1-800-433-5778.)

When you get the MacBook Air back, the new drive will be blank, so you’ll need to reinstall the Mac operating system and software before using it again. To do that, make sure you have the installation media for any software you currently have on the MacBook Air in order to get it back to the way you like it.

Agent Ryan S, Badge #23, has been with the Geek Squad for 16 years. He was fixing Macs before they were cool. Remember those old monochrome displays? Ryan does. Oh, and the plot of the Matrix is based on a service call he went on in 1997.

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Categories: Computing | Laptop | News and Events

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Thursday, October 17, 2013

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Geek Squad and Yahoo! Partnership Celebrates 1 Year Anniversary

By Agent Kate B

In September 2011, five Agents from Geek Squad City were selected to lead a cooperative effort with Yahoo! to answer computer-related questions from people on the Answers.Yahoo.com website.

As “Knowledge Partners,” our Agents draw on their years of diagnostic training and experience to answer questions in the Computers & Internet category Yahoo’s online information community. Aside from furthering our mission to keep the streets safe from technological evil, our partnership in this effort allows us to build trust with our clients and continue to be that knowledgeable friend next door.

The team started by answering fairly simple, FAQ-type questions like “How can I tell my LCD is cracked?” or “What do I do when I spill liquid on my PC?” We are now handling more complex questions about Mac and PC desktops, laptops and tablets. The team also fields questions about home networking issues. We are also handling some questions that come to the community about mobile audio systems.

Our Yahoo! Knowledge Partner team has now grown to 25 Agents and draws its power from all walks of Geek Squad. The team includes covert (online) support agents, repair center technicians, precinct and counter agents, as well as auto-techs. Out of 283 questions our team has handled so far, more than half of the answers have been selected as “best answers” by the asker or by other users.

Have a tech question you need some help with? Hop over to Answers.Yahoo.Com and ask a question in the Computers & Internet category. Your question just might be answered by a Geek Squad Agent.

Agent Kate B is a 3-year veteran of Geek Squad, currently on assignment at Geek Squad City. Follow Agent Kate on Twitter @AgentKateB.

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Categories: Computing | Culture | News and Events

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Tuesday, September 10, 2013

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Protecting Your Computer Cables: It’s a Wrap

By Agent Ron G.

OK, I know. You’re probably saying “not another post from some obsessive-compulsive techie on how a clean computer is a happy computer.” And yet here we are. Why? Because while it’s been said many times before, it’s still just as true. Well tended devices and accessories last longer.

Working on client computers for many years gave me a unique point of view on what does (and doesn’t) work — and mistreating your computer cables leads to trouble down the road. Cables aren’t just a bit of wire wrapped in plastic. Most contain a series of wires braided together in specific ways to let them to efficiently transmit information from the connector at one end with the connector at the other. Twisting, crimping, knotting or jamming cables in a drawer eventually damages the wires inside.

A friend of mine in the film business once pointed out to me that audio and video cables have a natural twist in them that, if you follow it, will let you wrap a cable so it won’t get tangled. I found this video that explains how to wrap cables in a way that follows the natural twist, and now I’m a believer.  Check it out:

Coiling a Cable by Roberto Baldwin

Agent Ron G. has been battling the forces of unruly technology run amok since 2001, prior to Geek Squad’s acquisition of Best Buy. When not busy creating video & technical training content for Geek Squad Agents in the field, Agent Ron enjoys home brewing, international travel, sketch writing, and learning how to cook new cuisines.

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Categories: Computing | Home Remedies | How To | Laptop | Technology

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Wednesday, August 28, 2013

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Look! In the Cloud! (It’s Your Data)

By Agent Ron G.

According to an InformationWeek Report, the adoption rate of public cloud services has expanded consistently for the past four years. In a recent survey, 30 percent of respondents said they were using a cloud provider, and an additional 40 percent said they were planning on using or evaluating cloud sevices.

 

 

The future of computing is in in the cloud — and looking at the advantages that come with it, it’s understandable why people are flocking there. Amongst other things, cloud services allow users to:

  • Save storage space on their devices. With your data securely stored and available through any Web connection, you can access those pictures of your Dad’s birthday party from anywhere — and they don’t have to take up space on your main hard drive anymore. (Always have a backup, though!)
  • Share Files with Others. With your data available anytime, anywhere, and from any web-ready device, it’s easy for you to collaborate with coworkers or partners on projects, working off the same document with each other.
  • Off-Site Storage = Safety. While it’s still important to have a local back up, accidents can happen. All it takes is a flood, a tornado, earthquake, or some other disaster to destroy your data. Backing up all you data to the cloud gives you peace of mind, knowing it is secure and available when you need it.

Knowing this, here’s a rundown of some of the major cloud computing service providers.

iCloud

iCloud is Apple’s cloud service, and it blends seamlessly with Apple products. The service also keeps your email, contacts and calendars up to date across all of your devices without syncing. Although the service only works on Apple’s mobile devices (iPhone, iPad, iPod), it will sync with both Apple laptops and Windows-based PCs.

What You Get for Free: Free storage up to 5GB (Note that your photo stream as well as your purchased music, movies, apps, books and TV shows don’t count against this number.)

Pricing for Additional Storage: $20/year for 10GB of extra storage, $40/year for 20GB of extra storage, $100/year for 50GB of extra storage.

Operating Systems & Devices: iCloud is available for iPhone, iPad, iPod touch and Mac computers, and it comes with any new Apple device purchase. It is also available for use on Windows-compatible computers that run Windows 7 or Vista and have iTunes and the iCloud Control Panel.

Google Drive

Google Drive is the cloud platform that replaced Google Docs. Google Drive allows you to share files and collaborate with users you have given permission to. Starting out with 5GB of space to play with, you can upload almost any file type to Google Drive, which can then be accessed by nearly any kind of Web-connected device.

What You Get for Free: Free storage up to 5GB.

Pricing for Available Storage: $2.49/month for 25GB of extra storage and $4.99/month for 100GB of additional storage.

Operating Systems & Devices: Google Drive is available for PC, Mac, Android, iPhone and iPad.

Dropbox

Dropbox is a file sharing service that allows you to drag and drop files to a folder on your computer which is synced with the cloud, making that file available on other computers or devices you have Dropbox set up on. You can also share out the link to collaborators, making it available whenever they need. Since Dropbox syncs this folder automatically across similarly set up devices, you’ll have access to these locally-synced files even when you are not online.

What You Get for Free: Free accounts start at 2GB.

Pricing for Additional Storage: You can also purchase 50GB for $9.99/month or 100GB for $19.99/month. You will also get additional space for each referral with upgraded accounts. To earn additional free space, refer your friends. You can get up to 18GB for free (2GB standard storage with 500MB per referral).

Operating Systems & Devices: Dropbox is available for Windows, Mac, Linux and mobile devices, including iPhone, iPad, Blackberry and Android.

Pogoplug PC

Pogoplug PC lets you remotely access all the content on your computer via a smartphone, tablet or other computer using the Internet, essentially turning your PC into your own personal cloud. You can also install Pogoplug PC on multiple computers and have it automatically sync your files from one machine to another. This is a good solution for those who need to connect on the go.

What You Get For Free: Free 30-day trial. Pogoplug gives you 5GB of hosted storage for free so that you can keep an extra copy of your files offsite.

Pricing for Additional Storage: A one-time fee of $29.95 for Pogoplug PC.

Operating Systems & Devices: Pogoplug PC uses Microsoft Windows XP/7/8, Apple Mac OS X 10.6.8 & above. It is compatible with iPhone, iPad and Android.

This is just a sampling of the many cloud-based computing services available. New platforms and tools are being added every day. If you’d like to discuss some of the options available, feel free to Chat with a Geek Squad Agent online.

Agent Ron G. has been battling the forces of unruly technology run amok since 2001, prior to Geek Squad’s acquisition of Best Buy. When not busy creating video & technical training content for Geek Squad Agents in the field, Agent Ron enjoys home brewing, international travel, sketch writing, and learning how to cook new cuisines.

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Categories: Computing | Data | Home Remedies

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Friday, August 23, 2013

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Breaking Old Tech Habits is Hard to Do (But necessary)

By Agent Ron G.

Each time I return from getting my teeth cleaned, I swear it will be different this time: I’ll develop better dental health habits – brush after every meal, floss at least once a day – in order to avoid the uncomfortable gum scraping (and guilt-inducing “tsk-tsk”) from my hygienist.

 

 

And it works… for a while. But then I get in a hurry, skip the flossing a couple times, forget to brush on occasion…  and next thing I know, I’m frantically flossing my teeth and hoping my gums will stop bleeding before I go in for a cleaning that morning. (In the end, the bad habits have won again.)

As many a wise mother has said, “the road to hell is paved with good intentions.” Just wanting to change my bad habits isn’t getting the job done. I need to remember the reasons why I am trying to establish the good dental care habits (getting my teeth and gums scraped, the tsk-tsking) when I start the slide into my old bad habits. There’s a benefit to avoiding bad habits. Keeping the benefits at the forefront gives the good habits a chance against the bad ones.

The same can be said for eliminating bad tech habits. Many of us take our electronic devices for granted, get absorbed in our screens and forget that how we interact with our technology has a direct impact on how often we have to replace it. A little reminder of why good tech habits matter should help all of us keep the bad habits at bay.

To that end, our friends at PC World recently published an article calling out our worst tech habits and laying out the reasons to avoid them. Check out the article here:

The 21 Worst Tech Habits – And How to Break Them (by Christopher Null)

Agent Ron G. has been battling the forces of unruly technology run amok since 2001, prior to Geek Squad’s acquisition of Best Buy. When not busy creating video & technical training content for Geek Squad Agents in the field, Agent Ron enjoys home brewing, international travel, sketch writing, and learning how to cook new cuisines.

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Categories: Computing | Home Remedies | How To | iPhone | Laptop | Smartphone | Tablet | Technology

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Thursday, August 15, 2013

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Laptops and Liquids: A Cautionary Tale

By Agent Kate B

At the most basic level, liquid and electricity don’t mix.  Liquid spills on any electronic device are bad news – and if the liquid has sugar, flavoring, or anything else dissolved in it, you’ve got more problems that just avoiding a short circuit. 

 

 

Computer keyboards have taken all manner of abuse for years, with spills leading the way. When most keyboards were not attached,  cleaning up after you spilled your mocha on it was fairly simple — and in a worst case scenario, you just replaced the keyboard. While external keyboards are easy to clean and/or replace, laptop keyboards are another story.

Laptop keyboards are connected to the device’s motherboard by very thin ribbon cables. Since liquid is an excellent conductor, spills on any keyboard can short circuit the keyboard, causing some of the keys to stop working.

Simply drying off the device and keyboard is a start, but it’s only the beginning. Even if you thoroughly wipe the keyboard off, stick it in big box of rice, or use a hairdryer on it (be careful not to melt the keys!), the keys may have sticky residue from the spill inside the tiny cracks and crevasses, gumming up the works. (In my job as a Repair Agent for Geek Squad, I have had clients bring in keyboards with mold, mildew, or rust caused by spilled liquids such as pop, milk, tea, or other fluids. I’ve even seen insects nesting inside laptops, attracted there by sweet residues from pop, juice or beer.)

The worst part? A laptop keyboard spill can cause much deeper damage than just the keyboard — much deeper. Sometimes, liquid spills can seep down through the keyboard and below, damaging the parts underneath it – including the touchpad, memory, processor, and even the motherboard. It’s a silent killer of electronics as well because it sometimes takes it time: liquid spilled today may take days, weeks, or months for the damage to work its “magic”. finally shorting the device out.

Want a quick, easy fix for this? Sorry, there isn’t one. Your best bet is a proactive one: don’t set your cappuccino anywhere near your laptop. (I have a personal rule that all drinks must be kept a full arms-length away from my computing devices.) If you do have a liquid spill, try to dry it as best as you can — but if it is anything more than distilled or tap water, your best bet is to take it to an authorized service / repair provider and ask them to look at it.  If the keyboard needs to be replaced, it is best to have a professional handle the work. Any reputable service provider will provide you with an estimate before replacing it.

If you ever find yourself in this difficult situation, remember – we’re here to help.

Agent Kate B is a 3-year veteran of Geek Squad, currently on assignment at Geek Squad City. Follow Agent Kate on Twitter @AgentKateB.

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Categories: Computing | How To | Laptop

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Tuesday, July 30, 2013

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The Evolution of the Touchscreen

By Agent Ron G.

Touchscreens are the input device of today. They’re everywhere – ATMs, gas pumps, desktops and (of course) our pockets.  The touchscreen is an intuitive, elegant and effective interface whose usefulness in the modern information society is shown by its prevalence in the world around us.

 

Because they seemed to explode into our everyday lives, it seems like touchscreen technology must have undergone some radical technical revolution in the last few years – a breakthrough of some kind that moved touch inputs from science fiction to science fact. In fact, nothing could be further from the truth.

Although the multi-touch devices that currently fill our lives were made possible by recent innovations in materials and circuit miniaturization, the thinking behind touchscreen technologies has been evolving through the science and tech communities for more than 45 years. Since the first finger-driven touch screen was invented in 1965 by E.A. Johnson of the Royal Radar Establishment in the United Kingdom, a loose-knit community of researchers, scientists, university faculty, engineers and inventors have worked on taking the clumsy and crude (at the time) input method and refining it into the precise method of interacting with tech devices we have today.

The folks at ARS Technica recently published a history of touch technology as part of their Touch of the Future series. It’s a great summary of how touch moved from heavy glass touchscreen panels to the light, flexible and durable screens we use today. If you are interested in the science that drives your tablet screen, you will enjoy these articles.

From Touch Displays to the Surface: A Brief History of Touchscreen Technology by Florence Ion

Agent Ron G. has been battling the forces of unruly technology run amok since 2001, prior to Geek Squad’s acquisition of Best Buy. When not busy creating video & technical training content for Geek Squad Agents in the field, Agent Ron enjoys home brewing, international travel, sketch writing, and learning how to cook new cuisines.

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Categories: Computing | Tablet | Technology

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