DIY: Wireless Network Troubleshooting 101

Sometimes a wireless network will go down...

This can happen from interference from other devices or your phone / cable company making adjustments to their systems.

Not to panic… most connection issues can be resolved by following a few simple steps.

STEP 1: RESTART YOUR COMPUTER
Most simple issues can be solved by rebooting your computer. Give it a try. If that doesn’t resolve your issue, let’s move to STEP 2.

STEP 2: MOVE YOUR COMPUTER CLOSER TO THE WIRELESS ROUTER
If you find that this resolves the problem then you may need to add a wireless repeater . If you’re still having trouble connecting, time to move onto STEP 3.

STEP 3: “POWER CYCLE” YOUR NETWORK
To power cycle your network just follow these instructions in order as they appear:

1. Turn off your computer(s)
2. Find your DSL/cable modem box (it’s the one with the phone line or TV cable attached) and unplug its power cable from the outlet.
3. Identify the router box (usually has 5 or so jacks a little larger than your phone) and unplug the power cable from the outlet.
4. Wait one minute with everything unplugged
5. Plug in the DSL/cable Modem (Remember it’s the one with the phone line or TV cable attached) and wait until all the lights turn on. This will take a minute or two.
6. Plug in the router and wait for all the lights to turn green. Again, this will take about one minute.
7. Turn on your computer(s) and go to www.GeekSquad.com/SpeedTest to test your connection.

If you’re still having trouble after following all these steps you’ll probably need some advanced troubleshooting help.  If you need help from Geek Squad have a couple of options:

• If you have at least one computer connected to the network, talk to one of our Virtual Agents.
• You can 1-800-GEEKSQUAD to arrange an on site service visit.