Archive for the ‘Spyware’ Category
Fix It Free Day in the Twin Cities
October can be a scary month, with Halloween just a few days away, but it can also be a happy month if you’ve been having issues with your Mac or PC and live near select Best Buy stores in the Twin City Metropolitan area in Minnesota.
Did you say “fix it free?”
To help reduce the October techno-stress your technology may be causing, Geek Squad Precincts in the Twin City area will be holding a “Fix it Free Day” on Wednesday, October 26th. If you bring your computer into select Minnesota Twin City Best Buy stores, our Geek Squad Agents can help with the following services at no cost:
So if your computer is running slow, your email program won’t load, or your word processing software won’t save files, let us show you exactly how Geek Squad can resolve your issues with our expert Geek Squad Agents and services.
What limitations are there?
Here are a few disclaimers for your PC or Mac to qualify for free service:
What should I do before I visit the store?
Which Geek Squad Precincts in the Twin Cities are participating?
For a complete list of participating Geek Squad locations at Twin City Best Buy Stores visit http://www.geeksquad.com/fix-it-free-day.aspx
Fix It Free Day is a great way to let Geek Squad show you why we are so proud of our Agents and our services, while helping you to get your computer issues resolved. It’s all at no cost to you, so feel free to spend the money you save on Halloween candy you’ll be giving out on the 31st.
-Virtual Agent Derek M.
Nothing is substitute for getting an expert to sit down and look at it for you, but perhaps this will bring into focus a few possible causes for your computer acting lethargically.
1) Too many programs running at the same time. Over the lifespan of a computer it is common for users to download programs, applications, and other data that is running in the background. The more things that run in the background, the less “attention span” your computer has to do other things you are asking it to do.
Try to avoid downloading too many web browser-helpers like internet-search bars, programs that claim to “speed up” your internet or your computer, or multiple anti-malware programs. One or two may be fine, but too many will result in slow performance. Uninstall programs that you do not use that you see icons for in the lower right-hand corner of your screen, down by the clock. Once this is trimmed up you may notice a speed improvement.
2) Not enough free RAM. “RAM” is what your computer uses for temporary working and thinking space. The more you have the merrier your computer can be! If you look back to reason 1 in this article and have determined you need all those programs running, perhaps your computer doesn’t have enough RAM to do so. The hard drive inside your computer may make a lot of noise, accompanied by slow operation, if you are out of RAM.
RAM is a piece of hardware that can be added to your machine. Four gigabytes or more is recommended in newer computers, but the rule of thumb is to add as much as is affordable for you.
3) Virus/Malware infection. Quite often virus or malware programs running in the background can divert your computer’s attention away from what you want it to do. Internet slowdowns and general slow operation of the entire computer can be one of the symptoms of an infection. You should have the computer scanned for a malware infection to determine if this is the cause.
4) Low hard drive space. This generally applies to older computers. Hard drives, which store all of your computer’s information, only have a finite amount of space. Once filled up the computer no longer has the ability to manipulate your files. The computer will slow down, eventually becoming unusable.
Generally windows will alert you to “low disk space” if this is the case. Moving some of your less-used files such as pictures, music, and movies to an external hard drive would be a viable solution to regaining hard drive space. You can usually install a bigger hard drive as well. Deleting temporary files and performing a disk cleanup are also good ways to reclaim wasted space.
5) Due for a restart. Computer has not been restarted in…um, I don’t know how long? Yes, every once in a while it is a good idea to restart your computer. Some updates cannot be completed until you restart. In addition, restarting your computer can free up some resources that could be getting hogged up by buggy programs.
6) Sharing a wireless network. “My internet is slow but the computer is running fast!” There are many possible reasons this can be happening. Should you have a wireless network check to see if anyone else on your wireless is streaming video, downloading music, or playing online games. You should also make sure your wireless network is secure so someone else isn’t stealing your internet bandwidth. Wireless network security should be at the top of your important things to check.
7) Too many bells and whistles. Sure, that animated pointer and super hi resolution image of your favorite supercar look nice, but unfortunately these can also slow your computer down. These animations and images must be loaded into memory every time you start your PC which leaves less memory for other more important tasks.
8 ) Scanning programs running. Check to make sure your antivirus program, anti-spyware program, or automatic backup program is not the reason for the slowdown. If it is, I suggest you wait it out. Usually this type of activity is a necessity. Manufacturers of these types of software try to make everyday operations unobtrusive to you. There are times, however, when an update must be done or scanning must take place. Your computer will be a little slow to respond to you when this is happening.
I also find it is not necessary to scan your entire computer every single day for viruses and spyware. Once per week should be fine. The same applies for data backups. A complete system backup doesn’t need to run every single day for the average home user.
9) Not meeting software requirements. Software usually has a list of requirements on the box. Things such as processor speed, operating system, memory (RAM), hard drive space, and minimum video card requirements are usually printed somewhere on the box. Please note that this says minimum “requirements.” These specifications are the absolute minimum to make the software run. Run it will, run well it may not. Try and meet or surpass the system “recommendations” of your software, not the bare “requirements.”
10) A “fragmented” hard drive. This is becoming less of an issue with newer computers, but if you have an older PC it is worth a mention. Perhaps your hard drive needs a “defrag.”
Imagine a jigsaw puzzle. Computers like to store pieces of a file together, like a completed puzzle. Over time, with normal use these pieces can get scattered all over the hard drive; Similar to when your puzzle first came out of the box. The computer has to look to find all the pieces before it can access the file. This is not a problem if only a few files are fragmented. Once multiplied over several thousand files, however, we have a cumulative slowdown of your computer. Defragmenting your hard drive organizes all these pieces and puts them back together again.
“What is a rogue ad?” you ask? These types of internet advertisements try and trick you into purchasing, downloading, or installing some sort of application onto your computer that can do some pretty nasty damage to your PC. Think of it like the Trojan Horse. The ad tells you to ‘click here and make your computer faster’ or ‘you have Windows problems, click here to fix them.’ This sounds good until you realize that the payload of this promised application is really something that displays ads on your computer or redirects your web browser to objectionable sites.
When I hear stories like a 104 year old Twitter user (Ivy Bean), I wonder if it’s our own reservations that keep us older folks from diving into the latest and greatest tech. Children are less likely to allow the intimidation of new technology get in the way of using it.
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