Blue Screen Of Death (BSOD) Issues With Vista x64 SP1

Fix for 0x7E BSOD on x64 Processor Based Computers with Vista x64 SP1

It has come to Geek Squad’s attention that a Microsoft Windows Update released on August 25, 2009 is inadvertently causing x64 processor based computers with Windows Vista x64 SP1 to crash with a blue screen (BSOD) and the error message “STOP: 0x0000007E”.

This update, update id: KB973879, was pushed to install on computers via Windows Update. The update has been temporarily removed from Microsoft’s Web site and Windows Update.

Computers with Service Pack 2 installed prior to August 25, 2009 are not affected by this issue.

If you have a computer that is affected by this issue, please use the following directions to resolve it:

FROM NORMAL MODE OR SAFE MODE:

• Open the Start Menu and launch Programs and Features using Instant Search or via Control Panel
• Click on “View Installed Updates” on the left side
• Find the update KB973879
• Click on uninstall
• Restart when prompted
• Install Service Pack 2 to prevent the issue from occurring in the future

If this does not resolve the issue visit your local Best Buy or call 1-800-GEEKSQUAD (1-800-433-5778).