The Archives

Archive for August, 2009

Blue Screen Of Death (BSOD) Issues With Vista x64 SP1

It has come to Geek Squad’s attention that a Microsoft Windows Update released on August 25, 2009 is inadvertently causing x64 processor based computers with Windows Vista x64 SP1 to crash with a blue screen (BSOD) and the error message “STOP: 0x0000007E”.

This update, update id: KB973879, was pushed to install on computers via Windows Update. The update has been temporarily removed from Microsoft’s Web site and Windows Update.

Computers with Service Pack 2 installed prior to August 25, 2009 are not affected by this issue.

If you have a computer that is affected by this issue, please use the following directions to resolve it:

FROM NORMAL MODE OR SAFE MODE:

• Open the Start Menu and launch Programs and Features using Instant Search or via Control Panel
• Click on “View Installed Updates” on the left side
• Find the update KB973879
• Click on uninstall
• Restart when prompted
• Install Service Pack 2 to prevent the issue from occurring in the future

If this does not resolve the issue visit your local Best Buy or call 1-800-GEEKSQUAD (1-800-433-5778).

Back to School: Netbook or Laptop?

Thanks to the explosion of cheap netbook computers, one of the more common questions we’re seeing is “Netbook or Laptop, which should I get?”

Xbox Live Update Now Available

The update includes:

• Additional Netflix functionality like Party Watch and improved performance
• Download games on demand  
• User rating of content
• Interface improvements

And more… You can read about the details at xbox.com.

DIY: Wireless Network Troubleshooting 101

This can happen from interference from other devices or your phone / cable company making adjustments to their systems.

Not to panic… most connection issues can be resolved by following a few simple steps.