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Monday, July 14, 2014

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Our Birthday Celebration Continues at the NY Stock Exchange

By Agent Tanya B.

In honor of Geek Squad’s 20th birthday, Commissioner Chris Askew, a number of Agents from across the country and a couple of Best Buy Blueshirts rang the opening bell at the New York Stock Exchange (NYSE) on Monday, July 14.

 

The Agents and Blueshirts were invited to join Chris at the NYSE in recognition of their outstanding customer service and commitment to maintain the highest standards of Geek Squad’s brand and culture. Chief Inspector Michael Sherwood and Deputy Commissioner Ronnie Hill also made the trip out to Wall Street with the crew to ring in the new trading day. Chris and team had a great time and were honored to oversee the beginning of a new week at the most important financial center in the free world.


Front row, left to right: Double Agent Lindsey Schnase from Bismarck, ND, Agent Rebecca Waller from Minneapolis, MN,Blue Shirt Milana Shakhnazaryan from New York City, Chris Askew, Precinct Agent Cody Halvorson from Reno, NV, Blue Shirt Regina Barresi from New York City, Covert Agent Cheryl Dorgan from Long Island, NY. Back row: Agent Shawn Hinton from Chino, CA, Ronnie Hill, New York Stock Exchange official, Agent Kaleb Pfaff from Olathe, KS, Michael Sherwood, Agent Cody Parker from Minneapolis, MN.

Check out the video of Monday’s Geek Squad ringing the opening bell on the NYSE YouTube channel.

Agent Tanya B. has been a woman of technology since 2009. When she steps away from her role maintaining the Geeksquad.com website, Tanya is either at the gym, walking her dog, or gaming with the other Agent B. Having moved to corporate from Florida last spring, she’s trying really hard to not complain about the cold too much.

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Categories: Computing | Data | Facebook | Technology

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Tuesday, June 17, 2014

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20-Year Ride to Excellence

By Agent Williams

My, how time flies when you’re having fun.

Seems like only yesterday Geek Squad was just a small band of irreverent technophiles making one little corner of the world free from techno-stress. Then we wake up and realize it’s our 20th birthday. Whoa!

Twenty years is a long time – especially in technology.

 

Consider that in 1994:

  • Yahoo! was created.
  • Netscape released its first graphical browser.
  • Sony introduced the Playstation video game console.
  • Microsoft released the Windows 3.11 operating system.
  • 3.5 inch floppy disks (holding 1.44 MB) were the data transfer medium of choice.
  • Though there were alternatives (plasma, LCD and projection TVs), the overwheming majority of TVs in circulation were cathode ray tubes.
  • Cell phones were shaped like those walkie-talkies you see in old WWII movies.

Geek Squad was started by a University of Minnesota student who rode a bicycle around campus to fix computers and earn extra cash. Focused on being early for appointments, flat-rate pricing, explaining things in simple terms and solving the root issue, that student – Robert Stephens – quickly had a growing business. He attracted clients by making tech support accessible, turning the uniforms, the vehicles, and the persona of Geek Squad “Agents” into a brand the endures to this day.

As we grew to 30-odd “Agents” covering Minneapolis-St. Paul – with offshoots in Los Angeles, San Francisco, and Chicago – we caught the eye of Best Buy. And in 2002, when a Minnesota test pilot demonstrated how a strong “client-focused” repair experience could improve customer satisfaction, Geek Squad “acquired” Best Buy. (Or maybe it was the other way around.)

Just two years later, Geek Squad computer support rolled out to all Best Buy store “Precincts” in the U.S. and Canada, and later to European markets, including the United Kingdom, France, Germany, the Netherlands and Spain. We gained notoriety by meeting the needs of normal human beings and of celebrity clients like U2 and The Rolling Stones. We were also blessed with coverage by national news media like Time, Newsweek and CBS 60 Minutes.


The original Geekmobile and OG Agents. Left to Right: Nate Bauer, Markus Foster, Jason Negard, Ryan Smith,
Jack Fischer, Darby Ballis, Lee Rocchio. Inside the car: Michael Sherwood and Ron Gabrielson.

Currently 21,000+ strong, our expertise has expanded well beyond computer diagnostics and repair. We have added skilled Autotechs (mobile installation), Geek Squad Repair Agents (repair services) and Installers (Home Theater installation). Our computer repair capabilities gave rise to a 240,000 square foot computer repair facility – Geek Squad City – in Louisville, Ky. And with the advent of Geek Squad Online Support’s “Covert Ops” team, clients now how the option of getting help from the comfort of their homes.

But credit for the growth of Geek Squad really belong to the front line – the Agents. Our Agents are a unique breed. We recruit for three core attributes (curiosity, ethics and drive), along with strong people skills and technical brilliance. And it shows in the Agents. With an intense focus on delivering an exemplary experience, they look beyond surface issues to help clients make the most of their technology.

As we celebrate our 20th birthday, let’s tip our hats to the Agents who are out there making it happen every day. Where would we be without them?

Agent Williams joined the ranks of Geek Squad in 2007, earning the badge number #13337 and the alias “Agent Leeet Sauce”. Now Agent Williams protects the internetz from the Geek Squad Magic Castle. When he’s not policing unruly technology (or eating cookies) he can be found making music, chasing down his badge (it’s been on a trip to the stratosphere) or riding his imaginary pet unicorn.

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Thursday, May 22, 2014

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The Hard Drive: Cleaning and Defragmenting (Part 2 of 2)

By Agent Ryan G

In this second post in our series about hard drives, we discuss what computer users need to do to keep the heart and soul of their computers in good shape.

 

In our experience, drive failure is one of the most common reasons why computers stop working. Like most machines, the hard drive in your computer can be damaged by mishandling or poor maintenance.  Taking the proper steps (listed below) will go a long way toward helping keep your computer in good working condition.

Maintaining Your Drive

Hard drives are one of the few mechanical parts of your computer. While most drives are pretty well sealed, keeping your computer in clean, dust-free areas – especially when it is running – definitely will help keep your machine running smoothly. Spraying a little compressed air through the fan area of the computer (while not running, of course) helps prevents the buildup of harmful contaminants.

Dropping your computer is really hard on hard drives, as it can damage or misalign the head of the hard drive, or affect the disk’s ability to rotate inside. Although hard drives (particularly those in laptops) are much more rugged than they used to be. for the sake of your hard drive, try to always use your computer in relatively stable locations.

Defrag your Drive

Over time, the hard drive can become “fragmented,” slowing down performance. Defragmenting your hard drive can help improve its performance by rearranging the data on it in a way that makes it easier for your computer to access it. Computers running newer versions of the Windows operating system (Windows 7 and up) have a Disk Defragmenter that runs on a schedule, taking care of this problem for you. For older versions of Windows, you’ll have to manually run the Defragmenter program. Got a Mac? Macs usually don’t need to be defragmented. (It can be done, but is a pretty complicated process.) If you are a Mac user and really want to know, check out this post in the Apple Support Communities section of the Apple website.

One clear sign of a failing drive is hearing the drive spin. If you start to hear your hard drive spinning or the sound changes over time, your drive may be failing. Back up your data immediately, and consider having the computer looked at by a professional.

So remember: by keeping your computer dust-free, on your desk, and your hard drive defragmented, you’ll be doing a great deal of the work to keep your computer running along, happy and healthy. (If you have concerns about your hard drive, Geek Squad have Agents standing by to help.)

Agent Gordon enlisted in the Geek Squad back in 2008, where he held the position of Counter Intelligence Agent, protecting the people of Brooklyn Center and Minneapolis, MN. Soon enough, he realized that the online space was calling — and he joined the ranks of the Geek Squad Online Support team to bring his support of clients to the Information Superhighway. In his free time, Agent Gordon spends countless hours receiving plenty of vitamin D from the illumination of his monitors while gaming late into the night.

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Tuesday, April 29, 2014

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Geek Squad Services Recognized by PC Magazine

By Agent Williams

One of the personality traits we look for in Agents is a certain amount humility. Oh, we can overlook a bit of trash-talking when it comes to video game battles, but we have always felt it important that Agents don’t get too full of themselves. Which isn’t easy, considering all the technological disasters we help client address. But trying to stay out on the bleeding edge of this ever-changing field is enough to keep any technologist humble.

Which is why we all have a bit of a hard time when anyone expresses appreciation for the work we love to do. Last week we were notified that PC Magazine made us the “Editors’ Choice” for consumer tech-support services. In particular, the magazine’s editors cited our low monthly fees, plentiful resources and “vast staff” as the primary benefits we provide to civilians seeking relief from their techno-stress. The reviewer, Michael Muchmore, constructed a test plan that he put the Geek Squad and a number of other tech-support operations through and graded us based on his experience. He concluded “Geek Squad is head and shoulders above the other help services I’ve tested.”

See, now I’m blushing…

Check out the article on the PC Magazine website:
System and Performance: Geek Squad

Agent Williams joined the ranks of Geek Squad in 2007, earning the badge number #13337 and the alias “Agent Leeet Sauce”. Now Agent Williams protects the internetz from the Geek Squad Magic Castle. When he’s not policing unruly technology (or eating cookies) he can be found making music, chasing down his badge (it’s been on a trip to the stratosphere) or riding his imaginary pet unicorn.

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Wednesday, April 23, 2014

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The Hard Drive: What It Is, What it Does (Part 1 of a 2 Part Series)

By Agent Ryan G

In the United States, the vast majority of adults drive cars. But most of us don’t really know how they work. Sure, we know to fill it with gas occasionally and how to operate them, but when it comes down to how the engine engages the drivetrain, most of us are at a loss. (That’s why we all have mechanics, right?)

The same can be said of computers. Most people use them, but few know how they work — which is fine. (More work for us!)

Through the many years Geek Squad Agents have helped fix and maintain computers for clients, we’ve found that a little basic computer knowledge helps people choose the right machine for their needs and keep it in top working condition. While most civilians don’t need to know a lot about Ethernet connections, motherboards or power supplies, knowing a little something about hard drives is can be helpful.

With that in mind, we put together a two-part series on hard drives to help. In this first post, we’ll explain what hard drives are and give you a few basics on how they work. Our second post goes into what computer users need to know to keep their hard drives in good shape.

Data Storage
The hard drive is your computer’s data storage device. Most hard drives store data electromagnetically on a rotating  disk coated with a ferromagnetic film (quite a mouthful so far, ain’t it?). Data is written to and read from the disk by a read-write head. The disk stores all the information needed by your computer – the operating system, drivers, software programs and, of course, the data (pictures, music, documents) you create and keep on your machine.

Sound familiar? That’s right, the science of storing information on a rotating disk goes back to the early 1900’s with the gramophone and early record players. Eventually this technology expanded to more than just music. Although much smaller than an old school records, hard drives can store countless songs and information, making it possible to easily carry powerful data-processing machines and ushering in the age of mobile computing..

Hard drives have two basic characteristics that determine their functionality– their size (capacity) and the speed at which they can read and write data (performance). Knowing this is important when selecting a computer to meet your needs. If you need to store a lot of data or use many software programs, getting a computer with a large hard drive — measured in Gigabytes (GBs) or Terabytes (TBs) — is essential. Filling up a hard drive has a negative impact on a device’s performance (and their life span), so when buying a computer it’s important to get one with a hard drive that has plenty of room.

The performance of a hard drive (measured in RPMs and cache storage) will tell you how quickly the drive will be able to write or read data from it. If you use memory-heavy software, or create and manipulate complex files like videos, large graphics or music, a fast drive (with a lot of cache storage) will come in very handy.

Hard disks typically have two different RPM calibrations – 5400 RPMs (most often found in laptops, notebooks, and netbooks) and 7200 RPMS (usually found in desktop computers and servers). The 7200 RPM hard drives are slightly larger in physical size and require a little more power than the 5400 RPM types, but the faster spinning disk allows programs and files to load more quickly, making the whole computing experience a bit faster.

Solid-state Drives
Hard drive technology recently took a great leap forward with the introduction of reliable, more-affordable solid-state drives (SSDs). Unlike traditional hard drives, SSDs use a “flash memory” system (much like USB drives) to store data, eliminating the need for spinning disks and read-write heads. This new generation of SSDs are much more rugged than traditional hard drives and can access data more quickly that their spinning-disk cousins. But they are more expensive as well.  It’s likely to take some time for SSDs to become widely available in consumer-grade computers.

Now you know a little bit more about the hard drive, and what to look for in one that will fit your computing needs. Check out our next installment in this series soon, where we’ll talk a little bit more about how to take care of your hard drive, and protect yourself against hard drive failure. If you have concerns about your current hard drive, we have Agents standing by to help.

Agent Gordon enlisted in the Geek Squad back in 2008 where he held the position of Counter Intelligence Agent, protecting the people of Brooklyn Center and Minneapolis, MN. He soon joined the ranks of the Geek Squad Online Support team to defend the technology needs of clients on the Information Superhighway. In his free time, Agent Gordon spends countless hours receiving plenty of vitamin D from the illumination of his monitors while gaming late into the night.

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Categories: Computing | Data | Home Remedies | How To | Laptop | Technology

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Tuesday, April 15, 2014

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Connecting Your Laptop to Your TV with WiDi

By Agent Gernbacher

With the explosion of video content on the Web, many of us are using our computers, at least some of the time, to just watch TV. Video sharing services like YouTube, Web broadcasting sites like Hulu and Netflix, and pay-for-play services like Amazon Prime and iTunes have made our computers a key source of video entertainment in the modern home.

But anyone who has tried to watch a long video with someone else on a laptop knows, all that closeness is, well, close.

Fortunately, Intel and the television industry have solved this problem for you. Many newer TVs come with a WiDi (wireless display) connection that will allow you to connect your laptop to it wirelessly. I recently teamed with the Best Buy video production team to put together a short instructional video on how to link your Windows 8 laptop to a WiDi-enabled TV. Take a look at the video here:

Send What’s on Your Laptop to Your TV

If you are struggling to link the big screen in your house to your computer, chat with an Agent or visit a Precinct at your local Best Buy store.

Agent Gernbacher has been wrangling misbehaving and unruly Home Theater, PC, and Car Audio technology for the last 15 years. When he is not out saving the world as a Secret Weapon for the Geek Squad, he is preparing his little ones to take over the world, making people laugh with his ridiculous eyebrows and personality, pretending to moonlight as a chef or raging to whatever sounds he can find on the internet.

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Categories: Computing | Digital Television | Home Remedies | Home Theater | Wireless Networking

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Thursday, April 10, 2014

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HeartBleed: The latest threat to our security on the web

By Agent Tanya B.

The web can be a dangerous place for computer users and sometimes the latest news can be scary — much as is the case with the recent news around the recently discovered “HeartBleed” security bug in OpenSSL, a common form of encryption on many websites today.



How do I know if I’m affected?

Unfortunately, as a user there is no way to really know for sure if you’re affected unless your favorite websites explicitly tell you they were affected. Here at Best Buy and Geek Squad, our web sites dealing with your personal data and accounts were not affected by HeartBleed, so your user accounts are safe. However, when it comes to security online, we always recommend being proactive and protecting yourself first and foremost, so here are a few action items that you should take today to protect your data.

Immediately change all your passwords

This is the first step no matter what the security risk. Anytime you feel your data has been compromised, your first step should always be to change all your passwords. This includes your emails, banking, social media — literately any website that has a password that you use frequently needs to be changed. Because the HeartBleed bug may have exposed your login credentials, we recommend immediately changing all of them to ensure no one else has access to any of your accounts. This article on mashable.com identifies some popular accounts and whether or not they were impacted. Choosing strong passwords and changing regularly is still the best practice and this should prompt you to be safe and change all of your passwords even if only as a precaution.

Monitor your identity and personal accounts closely

As with any potential theft of personal data, you should closely monitor all your accounts moving forward. Watch activity on your all your accounts from credit reports, bank and credit statements as well as any other personal accounts like emails for any suspicious activity. Since the HeartBleed bug may have allowed people to see the data you were submitting on secured forms, potentially, they could have gained enough information to steal your identity. Closely monitoring your accounts will help you take quick action in the event your personal details were compromised.

Be vigilant for phishing attempts

Phishing attempts have been a favorite of con artists for a while now and they are constantly looking for ways to make their attempt seem more legitimate. If they were able to use the HeartBleed bug to gain some personal information, like a bank account number or password, they may use it in an attempt to gain more information from you. Never respond to unsolicited emails asking for your personal information and always ensure you only update information on the legitimate websites. Banks and credit card companies will never ask for information via email, only on secured forms.

If you’d like more information on the “HeartBleed” or “HeartBeat” OpenSSL bug, you can read all about it at techcrunch.com.

You can find out more about OpenSSL and their see their April 7th “Security Advisory: Heartbeat overflow issue.” announcement at OpenSSL.org.

Agent Tanya B. has been a woman of technology since 2009. When she steps away from her role maintaining the Geeksquad.com website, Tanya is either at the gym, walking her dog or gaming with the other Agent B. Having moved to corporate from Florida last spring, she’s trying really hard to not complain about the cold too much.

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Friday, April 4, 2014

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Support for Windows XP Ends Tuesday

By Agent Tanya B.

I know we’ve said this before, but it’s kind of a big deal if you are still using Windows XP – Microsoft will stop supporting the XP operating system next Tuesday (4/8/14). Agent Devin Collins gives some advice in our YouTube video.

If you think you are using Windows XP, we suggest you check on a few things:

  1. Confirm that you are using XP. Microsoft has a web site that will detect if you are running XP. To use the service, go to amirunningxp.com
  2. Can you keep running XP. If you are currently using XP and would like to continue with it, there will be a number of things you should take into account. The primary concern is the system itself will be less and less secure as time goes on without security updates from Microsoft. For a good summary of these and other issues brought about by the sunsetting of XP support, visit the Microsoft Stops Supporting Windows XP page on our main website. If you want to go ahead using the system anyway, be sure to visit the What to Do If You Want to Keep Windows XP After Support Ends page on our site.
  3. If you want to upgrade to a newer version of Windows but have an older machine, check to see if you can upgrade to Windows 8 by downloading the Windows Upgrade Assistant from this page. Microsoft is selling the Windows 8 system for users of XP or Vista, but does not sell the older versions of the sytem through their normal channels. Although you may be able to find a merchant willing to sell you a copy of the Windows Vista or Windows 7 operating system, be careful that the merchant selling you the software will back it up. Some legitimate resellers may still have valid copies of the system available, but do your due dilligence whenever you deal with software resellers.

As we said in our earlier posts about the subject, continuing to use XP after Microsoft stops supporting is can leave you open to a myriad of challenges, not the least of which exposing your data to cybercriminals. If would like help dealing with the process, we have Agents standing by.

Geek Squad will continue to support clients that stay on XP to the best of our ability and while we recommend moving to a modern operating support that is supported my the manufacturer, for those that are going to stay with XP should follow some instructions we collected to try to minimize the risk as much as possible.

It is hard to walk away from a system that has served us so well, but, to everything, turn, turn, turn….

Agent Tanya B. has been a woman of technology since 2009. When she steps away from her role maintaining the Geeksquad.com website, Tanya is either at the gym, walking her dog, or gaming with the other Agent B. Having moved to corporate from Florida last spring, she’s trying really hard to not complain about the cold too much.

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Monday, March 31, 2014

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More on the Retirement of Windows XP

By Agent Tanya B.

As we mentioned in a post last week, Microsoft will stop updating and supporting its Windows XP operating system beginning April 8, 2014.

Our web team collected some information about the sunsetting of XP, and what users should do to improve their network security if they choose to continue using XP. Stopping support of Windows XP means that Microsoft will stop fixing new bugs discovered in the system — providing new opportunities for hackers waiting to take advantages of XP’s new vulnerabilities. Basically, XP will become increasingly insecure as time goes on, and users’ data will be more in jeopardy as time passes without updates.

For more on what this means to people currently using XP and what they can do about it, visit our “Microsoft Stops Supporting Window XP page” on Geeksquad.com.

We also dug around and developed a few recommendations for users who aren’t ready to let go of Windows XP. If you are planning on using XP on your computer after April 8, you should really check out our “What to Do If You Want to Keep Windows XP After Support Ends page” on Geeksquad.com.

If you have questions on how you should handle this, we have Agents standing by.

Agent Tanya B. has been a woman of technology since 2009. When she steps away from her role maintaining the Geeksquad.com website, Tanya is either at the gym, walking her dog, or gaming with the other Agent B. Having moved to corporate from Florida last spring, she’s trying really hard to not complain about the cold too much.

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Wednesday, March 26, 2014

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So long, Windows XP (Microsoft Says Farewell to an Old OS Workhorse)

By Agent Williams

It’s official — beginning April 8, 2014, Microsoft will no longer provide updates for that old, faithful workhorse of the masses - the Windows XP operating system.

First launched in October of 2001, XP was a huge leap forward for Microsoft — being a more secure, stable and effective system compared to earlier versions of Windows. While they replaced with Windows Vista six years later, and have released two more OS versions to date (Windows 7 in 2009 and Windows 8 in 2013), lots of people still use the old OS. Now, Microsoft seems ready to put their old XP horse out to pasture.

When Windows XP was originally released, I was initially reluctant to make the switch — mostly due to the amount of money I earned on my paper route, and the hefty price tag for XP at the time. (Plus, Windows 98 was doing everything I needed it to do: mainly play Doom and Age of Empires.) When I finally got my hands on a copy of XP, I realized all the changes made for a much more enjoyable Windows experience.

Windows XP helped me achieve a great deal: build my first web page, compose and record my first song, create my first logo, and (of course) fix dozens of interesting tech issues for my friends and neighbors. So while I moved on from Windows XP long ago, I’ll always have the fond memories of those early days.

So, for you XP lovers out there – never fear. XP isn’t going to “turn off” on April 8. It will keep working on your machine once support ends. What’s going to happen is this: Microsoft will stop sending out security updates and bug fixes for the OS. In turn, this makes the OS increasingly vulnerable to malware and hacker exploits. If you keep using XP, you run an ever-growing risk of exposing your private data to hackers, and the potential for identity theft grows right along with it. Don’t want to take that risk? Then Geek Squad strongly recommends you update your operating system to one that is supported (Windows Vista, 7, 8 or 8.1) that have the latest security updates needed to help keep your data safe and secure.

If you are using XP because your computer is old and cannot accommodate a newer version of Windows… well, that’s a bit of a problem. Your only solution may be to retire the old machine and buy somthing newer. (When it comes to your financial data, better safe than sorry.)

We are preparing some content for our web site about the XP shutdown. Keep an eye on this space, and we will link to it when we get it published.

Agent Williams joined the ranks of Geek Squad in 2007, earning the badge number #13337 and the alias “Agent Leeet Sauce”. Now Agent Williams protects the internetz from the Geek Squad Magic Castle. When he’s not policing unruly technology (or eating cookies) he can be found making music, chasing down his badge (it’s been on a trip to the stratosphere) or riding his imaginary pet unicorn.

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