Let's get in there and see what's going on. We’ll check your virus vulnerability and look for other security threats. This may take awhile, so we recommend you grab a cup of coffee or start a mean game of solitaire on your phone.

What if I'm infected?

The best thing to do is to eradicate the problem right away. A delay could lead to slow performance, data security issues even data loss. Don’t fear — help is here. If you have a high-speed internet connection, an Online Agent can log-on remotely and fix the issue.

How do I prevent this from happening again?

Someone once said that the price of freedom is eternal vigilance. The same can be said of virus and spyware protection. But our experience has shown no matter how careful you are, bad things can slip by. That's why we recommend you install a good anti-virus program on your system and update it regularly. There are plenty of good ones available at BestBuy.com