When it comes to tech problems, we have a brainload of solutions. We'll provide unlimited in-store repair assistance, online chats and phone help. Learn more
Chat with Agents online or on the phone.
All great technical innovations seem to bring along a downside. The graphical web browser brought a new world of information and interaction to your desktop. But it also brought those irritating, and sometimes destructive - pop-up ads. After living with them for a couple of years, browser developers added a feature that automatically prevents websites from opening windows that aren't the main browser window. Pop-up blockers allow you to control what happens as you travel the web and prevent sites from filling your desktop with pop-up windows you do not want or need. Now all modern browsers have pop-up blockers. And the cyber-world is a better, neater place for it.
As we use our browsers to interact with data - bank accounts, bus schedules, product catalogs, maps - more and more sites are finding that pop-up windows are good for something besides ads. Many sites use pop-ups to provide more detail about a product or require users to open them to take full advantage of the data they make available. In some cases you need to turn offyour browser's pop-up blocker to get everything out of your Web experience. But sometimes disabling your blocker is easier said than done. Here's a step-by-step on how to get this done in the Internet Explorer and Google Chrome browsers.
NOTE: We do not recommend permanently turning off your pop-up blocker. This can leave you vulnerable to any number of malicous programs. We recommend you only disable the blocker temporarily. You can also add a specific site to the "white list" of sites for which your browser will always allow pop-ups.
If your pop-up blocker is turned on (IE's blocker is on by default) and you go to a site that has pop-ups, an information bar (red arrow) will appear at the top of your browser window telling you a pop-up has been blocked.
Clicking on the information bar will let you
If you chose to temporarily allow pop-ups, that permission will expire when you close down your browser.
If you want to permanently disable the pop-up blocker in IE;
Your pop-up blocker is now disabled. To turn it back on, follow the steps above and select "Turn On Pop-up Blocker" from the Pop-up Blocker menu.
If your pop-up blocker is turned on (Chrome also turns it on by default) and the site you are on tries to send a pop-up, an icon that looks like a browser bar with a red 'x' will appear in your address bar (red arrow).
Clicking on the icon will allow you to
If you want to permanently disable pop-up blocking in Chrome:
If your pop-up blocker is turned on (Safari's is by default) and you go to a site that has pop-ups, there is no easy way to identify if a pop-up has indeed been blocked. Below are the steps you need to check and see if the pop-up blocker is enabled and disable if you choose.
To initiate a chat session with a Geek Squad Agent, you will need to have a supported version of Windows.
Limited support is still available in-store. Schedule a Reservation