Many things can happen to an iPod - memory can be corrupted, screens can be cracked, some have even been known to be sent through the wash machine. Really. With any luck, we will be able to bring your iPod back to life with a few simple steps. Try each step, in order, to find out what's wrong. If you get stuck, go ahead and Chat with an Agent. We'll bring our iPod-saving skills.
Make sure the "hold" switch is off
Make sure the battery is chargediPod won't turn on if the battery is empty. Instead, a low battery screen will appear for about 3 seconds.
Reset your iPodIf the above steps fail, you must reset your iPod.
If your iPod constantly freezes or locks up, chances are that it needs a little love. There are numerous things that could cause this, including excessive shock caused by exercise, jogging, off-roading, light-saber battles, jumping, outlandish dancing, drops, falls, running into walls, or any sort of excessive fun. If the iPod thinks you’re playing too hard, it will protect itself and stop the hard drive. The only way to resume after this is to reset it. If this doesn't resolve the issue, make a reservation to bring it to the Precinct at your local Best Buy store.
Don't panic. There are many things that can cause this error including disconnecting it while syncing with iTunes. If your iPod shows a folder icon with an exclamation point like this one, try the steps below and hopefully your iPod will work once again.
This is never a good thing. Before you do anything drastic, verify that the computer to which you’ve connected the iPod meets its system requirements. If it does, the iPod should probably be put into disc mode and restored. Bring your iPod into a Geek Squad Location and we’ll take a look at it.
You may see an error message that reads, "An unknown error has occurred (-36)." This happens when iTunes can't write information to the iPod. Here are some things that can cause this problem
We work on iPods all the time, so if yours is giving you trouble, bring it to the Precinct at your local Best Buy store. We also offer a 30 minute Audio and iPod Training service that could help you understand more about how to best use the device.
To initiate a chat session with a Geek Squad Agent, you will need to have a supported version of Windows.
Limited support is still available in-store. Schedule a Reservation