Troubleshooting Your Home Network Issues

A home network is a great way for civilians to share an internet connection, files and resources among multiple computers, but network annoyances can creep up in places you'd never expect. Fortunately, Agents have developed tips to help overcome some common issues. Remember you can chat with an Agent for help at any time.

I cannot access my network or the Internet from any computer on the network.
Power down all computers on the network. Unplug both the cable or dsl modem and router from their power source. Wait a few minutes. Plug in the modem and wait until the lights on the cable modem stop blinking. This could take up to a minute. When the cable or dsl modem lights are steady, plug the router back in. Again, wait until the lights stop blinking. Then power on each computer on the network one at a time. This is known as power cycling your network and this can often restore connectivity.

I cannot access the network from one computer, but all other computers are working.
Shut down and restart the computer. If the computer is a netbook, try moving it closer to the access point. If this solves the problem, you are having signal interference. It can be caused by many things, including leaded glass, metal-reinforced concrete walls and floors or simply too much distance between your computer and the access point.

I want to boost my wireless signal to a weak area of the house.
Buy a wireless repeater, which allow you to extend the wireless networking signal much farther from the original base station. Or explore new wireless technology such as a Wireless N.

I have a 2.4 GHz wireless telephone; will it interfere with my wireless system?
Yes. Any 2.4 GHz wireless phone can interfere with your wireless network. Normally symptoms will be sudden loss of wireless connectivity or drastically reduced speeds when the phone is in use. If this occurs, you can try changing the channel on your phone. Hang up the phone and pick it up again. This will usually force the phone to use a different channel. Some phones have a channel button near the keypad that allows you to select the channel used by the phone. Some routers allow you to specify a channel and this can also help prevent interference. Check your router manual for instructions on changing the channel.


If you are still having problems, let us save your home network from the dumpster with our Wireless Networking service.