Here’s where our standout Agent - HT professionals ultimately find themselves. All installation team members look to the Double Agents - HT for leadership and technical insight.

Double Agents - HT travel to clients’ homes or offices to install home theater solutions in one or multiple rooms, while also providing technical advice and assistance to clients. They may ride alone for non-custom jobs, or with a team of installers for more complex scopes of work.

These installers are expected to ask lifestyle questions and suggest additional products and services to enhance the client experience. The Double Agent - HT must also possess stellar client service skills, acting as a Geek Squad^® representative in clients’ homes and as a consultant in the Precinct.

Responsibilities

• Complete installations to Geek Squad® quality standards, either alone or with team for more complex or custom jobs
• Write cost estimates for all projects, including custom jobs
• Provide leadership and technical guidance for Cadet and Agent - HT team members
• Clearly communicate the scope of projects with clients
• Demonstrate strong clientservice skills while representing the company during installations
• Communicate with call center or retail store via cell phone

Basic Qualifications

• High school diploma or equivalent
• Three years of construction or A/V-related experience (residential preferred)
• Two years of client service experience
• Appropriate certifications and licenses according to State law
• Current valid driver’s license and clear driving record

Preferred Qualifications

• 2- or 4-year technical degree
• CEDIA, ICIA or NICET Certification; low-voltage license