Have confidence that your technology is running in top shape with Smart Care plans powered by Geek Squad. We'll repair your gear whether something goes wrong or if you have accidental damage from handling (available on select plans). Our job is to protect and serve and we're always on duty.
How to get plan service
Additional terms and conditions apply. Please refer to the actual plan terms and conditions for a complete description of the limitations of the offer. For new products, coverage under your plan starts the day you purchase your product. Coverage for pre-owned products starts 31 days after the purchase of your product. You can find additional details by calling 1-866-613-9854.
What is Smart Care?Smart Care powered by Geek Squad is an extended service plan that protects you from hardware malfunctions with your consumer electronics by providing both repair and replacement services.
Why do I need Smart Care?Smart Care powered by Geek Squad provides coverage above and beyond most manufacturers’ warranty periods.
How do I purchase a Smart Care plan?Plans will be presented on eligible consumer electronics listed online, primarily Best Buy Marketplace and eBay. You may purchase a Smart Care powered by Geek Squad plan at the time of purchase or up to 30 days after the purchase of your product through links on your receipt and other post-purchase emails.
What does a Smart Care plan cover?Our plans cover full parts and labor for product failure due to manufacturers’ defects, normal wear and tear, dust/heat/humidity, power surge and defective pixels or image burn-in for products with a pixel-based display.
What do the plans exclude?These plans do not cover pre-existing conditions, damage caused by accident (unless accidental damage coverage is purchased), products that are lost or stolen, products with an improper serial number or products used for commercial purposes. Please see the full terms and conditions for a complete list of exclusions.
What types of plans are available?Plans are available for both new and pre-owned devices in varying term limits. There are also plans that include Accidental Damage from Handling (ADH) coverage that protect against things like drops and spills.
When does my coverage begin under a Smart Care plan?For new products your coverage begins on the date you purchase your product or on the date it was delivered to you. Coverage for pre-owned products begins 31 days after the purchase of the plan.
What happens if my product breaks or I need to file a claim?If you are experiencing issues with your covered product or need to file a claim, just call us at 1-866-613-9854 Monday - Friday from 8:00 AM - 5:30 PM.
How much coverage will I receive under these plans?Whether your product is repaired or replaced, the maximum value you will receive is equal to the original purchase price of the product (less taxes), as stated on your receipt. If your product is replaced or the value of repairs equals the original purchase price, the plan is considered to be fulfilled.
What is Accidental Damage from Handling?Accidental Damage from Handling (ADH) will provide coverage for parts and labor for repairs as a result of an unexpected and unintentional external event (drops and spills) that is a result of your normal daily usage of the product as the manufacturer intended. ADH plans are available on most portable products.
Where do I go if I have additional questions?Call us at 1-866-613-9854 Monday - Friday from 8:00 AM - 5:30 PM with any questions.
To initiate a chat session with a Geek Squad Agent, you will need to have a supported version of Windows.
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