Please note: Do not scratch to reveal your redemption code until promoted by a Virtual Agent. Before we get started, make sure that you have the following:
- Your MP3 Training and Setup Card
- Working Broadband Connection connected to the computer you wish the iPod / MP3 set up on
- Fully charged, working MP3 / iPod
- Cables that came with your iPod / MP3 player
- Personal audio CD you wish to "rip" to your library
- Blank CD for burning a CD (not included and only if approrate hardware is installed on the computer)
Ready? Let's get started.
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1.Chat With a Virtual Agent
Visit Support.GeekSquad.com and chat online with a Virtual Agent.
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2. Agent Connects to Your Computer
That same Virtual Agent will walk you through the details of your training. Once prompted, scratch the noted area on the back of the card and enter your redemption code. Once the code is verifed, Your training will begin.
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3.Relax and Rate Your Experience
At the end of your service an Agent will review the procedure they preformed and will disconnect from your computer. Once the session is complete, you will be able to score and give feedback regarding your experience.
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Redeem Your Service Card Now
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5 Reasons to Use Online Support
- Safe and Secure
When you are connected to a Virtual Agent ®, the session is protected by an encrypted 128-bit connection and you can watch everything the Agent Is doing on your screen at home.
- Reviews and Ratings
See what other customers are saying before you use a specific Virtual Agent ®
- Convenient
No need to leave your home to get help for most technology problems. Help through your high speed internet connection is just a mouse click away, day or night.
- Choose Your Agent
Want to use the same Virtual Agent® again? No problem. Geek Squad Remote Support allows you to connect with the same person if they are available. If they are away, you have the option to leave a message and they will get back to you.
- Service Guarantee
Geek Squad guarantees our remote services for 30 days. If there is a problem with the service we provided, we will work to remedy your problem quickly and at no additional cost if notified within that 30 day period.